Jennifer Rollins
Edmonton,AB
Summary
Experienced with managing complex order fulfillment processes to ensure customer satisfaction. Utilizes effective communication and problem-solving skills to resolve issues. Track record of improving workflow efficiency and maintaining high accuracy in dynamic environment.
Overview
6
6
years of professional experience
Work History
OMNI Customer Fulfillment Associate
Walmart Canada
12.2022 - 06.2024
- Stock shelves, and mark prices on shelves and items.
- Answer customers' questions, and provide information on procedures or policies.
- Verify inventory and comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Use nondisciplinary tools and equipment, such as a computer.
- Complete forms in accordance with company procedures.
- To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.
- Receive and stage parcels.
- Fix on-hand counts.
Sales Associate
Target
08.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
In-Home Babysitter
Referral
01.2018 - 07.2019
- Demonstrated responsibility by adhering to family-specific rules, expectations, and protocols while caring for the children.
- Increased family satisfaction by building strong relationships with both children and parents based on trust and communication.
- Collaborated with parents to develop age-appropriate goals for each child''s growth and development.
- Reviewed and followed parent directions for children's care.
- Played games, worked on puzzles, and read books to young children.
Education
High School Diploma -
Skills
- Work Ethic
- Interpersonal Skills
- Organizational Skills
- Customer Service
- Adaptability
- Dependability
- Shipping and receiving
- Returns handling
- Order picking
- Quality control
- Inventory management
- Record keeping
Languages
English
Native or Bilingual
Timeline
OMNI Customer Fulfillment Associate
Walmart Canada
12.2022 - 06.2024
Sales Associate
Target
08.2019 - 09.2021
In-Home Babysitter
Referral
01.2018 - 07.2019
High School Diploma -
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