Accomplished hospitality professional with 10+ years experience managing luxury mountain resorts and remote lodges. Proven track record of delivering exceptional guest experiences while driving operational excellence and revenue growth in challenging environments. Expertise in lodge management, event coordination, implementing guest satisfaction methodologies, and leading technology adoption initiatives across diverse luxury properties, including CMH Heli-Skiing, Fairmont Hotels, and exclusive oceanfront resorts.
Overview
8
8
years of professional experience
1
1
Language
Work History
Lodge Manager
CMH Heli-Skiing & Summer Adventures
Banff, AB
11.2021 - Current
Manage comprehensive hospitality operations, including guest services, food & beverage, and spa programs
Self-taught new Enterprise Resource Planning (ERP) system and developed comprehensive Standard Operating Procedures (SOPs) that facilitated successful implementation across 11 lodges
Served as subject matter expert during company-wide ERP rollout, training Lodge Managers and Area Managers on system functionality and best practices
Develop and manage departmental budgets, maintain inventory control systems, and implement cost-saving measures while maintaining luxury service standards
Successfully lead a diverse team of 20+ staff through full-cycle HR responsibilities
Implement and maintain rigorous safety protocols, including emergency response procedures and field rescue operations
Drive sustainability and DEI initiatives while balancing social, fiscal, and environmental responsibilities
Coordinate complex logistics in a remote lodge setting, managing multiple priorities while maintaining high service standards
Events Manager
Black Rock Oceanfront Resort
Ucluelet, BC
04.2021 - 11.2021
Led comprehensive restructuring of the events department, implementing new revenue-focused policies
Developed and executed innovative wedding packages and pricing strategies, establishing the property as a premier destination wedding venue
Created brand guidelines and marketing collateral that enhanced the resort's market position
Managed end-to-end event operations, including budget oversight and inventory control
Drove revenue growth through proactive sales strategies and prompt follow-up with inquiries
Wedding Sales & Catering Manager
Fairmont Hotels and Resorts
Lake Louise, AB
05.2019 - 10.2020
Achieved 98% of sales target in Q1 2020 despite business decline due to COVID-19
Generated significant wedding and social event revenue through strategic sales initiatives
Exceeded monthly revenue targets through effective upselling and innovative package development
Orchestrated complex, high-end weddings by coordinating multiple stakeholders while maintaining prestigious service standards
Built strong relationships with premium vendors and industry partners, enhancing the property's wedding offerings
Events Manager
Long Beach Lodge Resort
Tofino, BC
11.2016 - 04.2019
Managed comprehensive events portfolio while achieving 3% increase in wedding revenue and exceeding budget targets by $20,000
Featured in Rocky Mountain Bride Wedding Magazine (November 2017)
Developed strategic event packages positioning the resort as a premier coastal wedding destination
Streamlined operations through effective use of Opera and Micros systems
Led weekly revenue management and marketing strategy sessions to optimize pricing
Nominated for Best Wedding Coordinator of the Year at the Vancouver Island Wedding Awards