Jennifer Porter
Luxury Hospitality Operations Leader
Canmore,AB
Summary
Accomplished hospitality professional with 10+ years experience managing luxury mountain resorts and remote lodges. Proven track record of delivering exceptional guest experiences while driving operational excellence and revenue growth in challenging environments. Expertise in lodge management, event coordination, implementing guest satisfaction methodologies, and leading technology adoption initiatives across diverse luxury properties, including CMH Heli-Skiing, Fairmont Hotels, and exclusive oceanfront resorts.
Overview
8
8
years of professional experience
1
1
Language
Work History
Lodge Manager
CMH Heli-Skiing & Summer Adventures
Banff, Alberta
11.2021 - Current
- Manage comprehensive hospitality operations, including guest services, food & beverage, and spa programs
- Self-taught new Enterprise Resource Planning (ERP) system and developed comprehensive Standard Operating Procedures (SOPs) that facilitated successful implementation across 11 lodges
- Served as subject matter expert during company-wide ERP rollout, training Lodge Managers and Area Managers on system functionality and best practices
- Develop and manage departmental budgets, maintain inventory control systems, and implement cost-saving measures while maintaining luxury service standards
- Successfully lead a diverse team of 20+ staff through full-cycle HR responsibilities
- Implement and maintain rigorous safety protocols, including emergency response procedures and field rescue operations
- Drive sustainability and DEI initiatives while balancing social, fiscal, and environmental responsibilities
- Coordinate complex logistics in a remote lodge setting, managing multiple priorities while maintaining high service standards
Events Manager
Black Rock Oceanfront Resort
Ucluelet, British Columbia
04.2021 - 11.2021
- Led comprehensive restructuring of the events department, implementing new revenue-focused policies
- Developed and executed innovative wedding packages and pricing strategies, establishing the property as a premier destination wedding venue
- Created brand guidelines and marketing collateral that enhanced the resort's market position
- Managed end-to-end event operations, including budget oversight and inventory control
- Drove revenue growth through proactive sales strategies and prompt follow-up with inquiries
Wedding Sales & Catering Manager
Fairmont Hotels and Resorts
Lake Louise, Alberta
05.2019 - 10.2020
- Achieved 98% of sales target in Q1 2020 despite business decline due to COVID-19
- Generated significant wedding and social event revenue through strategic sales initiatives
- Exceeded monthly revenue targets through effective upselling and innovative package development
- Orchestrated complex, high-end weddings by coordinating multiple stakeholders while maintaining prestigious service standards
- Built strong relationships with premium vendors and industry partners, enhancing the property's wedding offerings
Events Manager
Long Beach Lodge Resort
Tofino, British Columbia
11.2016 - 04.2019
- Managed comprehensive events portfolio while achieving 3% increase in wedding revenue and exceeding budget targets by $20,000
- Featured in Rocky Mountain Bride Wedding Magazine (November 2017)
- Developed strategic event packages positioning the resort as a premier coastal wedding destination
- Streamlined operations through effective use of Opera and Micros systems
- Led weekly revenue management and marketing strategy sessions to optimize pricing
- Nominated for Best Wedding Coordinator of the Year at the Vancouver Island Wedding Awards
Education
Diploma - Hotel Management
Fanshawe College
London, OntarioSkills
- Luxury Hospitality Management
- Remote Operations Leadership
- Event Management
- Crisis Management
- Revenue Optimization
- Expense Tracking
- Collaborative Team Leadership
- Team-Oriented Approach
- Inventory Control Systems
- Hospitality Software Proficiency
- ERP Implementation Experience
- Employee Training
- Documentation Development
- Systems Optimization Expertise
- Workflow Optimization
Professional Development Certifications
- Food Safe Certificate
- Serving It Right Certification (BC)
- Conflict Resolution Training, Fairmont Hotels & Resorts
- Emergency Response and Safety Training, CMH Heli Skiing
- Opera Property Management System Certification
- Micros Point of Sale System Certification
Timeline
Lodge Manager
CMH Heli-Skiing & Summer Adventures
11.2021 - Current
Events Manager
Black Rock Oceanfront Resort
04.2021 - 11.2021
Wedding Sales & Catering Manager
Fairmont Hotels and Resorts
05.2019 - 10.2020
Events Manager
Long Beach Lodge Resort
11.2016 - 04.2019
Diploma - Hotel Management
Fanshawe College