Jennifer Mietkiewicz
Burlington,ON
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Aqua-Tots
06.2023 - Current
- Build and maintain relationships with clients to ensure satisfaction.
- Observed employee's individual strengths and initiated mentoring programs/training to improve areas of weakness.
- Efficiently trained new management, instructors, and front desk employees.
- Completed weekly and monthly reports.
- Accurately record payroll bi-weekly while scheduling employees on a quarterly basis.
Aquatic Manager
Aqua-Tots
04.2022 - Current
- Streamlined aquatic facility operations by developing efficient schedules for lifeguards and maintenance personnel while organizing zones for classes to be run efficiently
- Effectively train new instructors while improving existing instructors performance through regular training sessions on rescue techniques, CPR, and first aid procedures.
- Lead and create my own swim classes to expand our lesson criteria.
- Enhanced swimmer safety by implementing and enforcing strict pool rules and regulations.
- Maintained the pool through daily inspections of the pool, equipment, and facilities.
Swim Instructor
Aqua-Tots
02.2020 - 09.2020
- Created my own weekly swim curriculum to tailor to my students that ranged from 4 months old to adults.
- Recorded monthly report cards to report my swim students strengths/weaknesses for parents to see.
- Facilitated teamwork among students during group exercises, promoting peer support as a valuable component of skill development.
- Maintained the pool outside of mt working hours.
Sales Associate
Bed Bath & Beyond
08.2017 - 09.2019
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Monitored assigned zones, ensuring new products were stocked and in order.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Volunteered for extra shifts and added responsibilities during holidays and other busy periods to alleviate staffing shortages.
Education
Health, Wellness, And Fitness -
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2025
High School Diploma -
Mother Teresa Catholic Secondary School
London, ON04.2019
Skills
Commutation & Interpersonal skills
Account Management
Strong Analytical & Problem-Solving
Customer Retention
Financial Administration
Staff Supervision
Quality Management
Schedule Management
Proficient in: MS Office: Word, Excel, Power-Point, & Outlook
Certification
- CPR
- First Aid
- National Lifeguard Certificate
- Pool Operators Certificate
- Personal Trainer (In-Progress)
- Group Lessons Instructor (In-Progress)
Languages
English
Native or Bilingual
Polish
Professional Working
Timeline
General Manager
Aqua-Tots
06.2023 - Current
Aquatic Manager
Aqua-Tots
04.2022 - Current
Swim Instructor
Aqua-Tots
02.2020 - 09.2020
Sales Associate
Bed Bath & Beyond
08.2017 - 09.2019
Health, Wellness, And Fitness -
Mohawk College of Applied Arts And Technology
High School Diploma -
Mother Teresa Catholic Secondary School
- CPR
- First Aid
- National Lifeguard Certificate
- Pool Operators Certificate
- Personal Trainer (In-Progress)
- Group Lessons Instructor (In-Progress)
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