Jennifer McMillan
Calgary,AB
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Salary Manager
Earls Kitchen + Bar
2023.06 - 2024.07
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Shift Leader/Server/ Bartender/Expo/ Host
Earls - Willow Park
2021.09 - 2023.06
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Sales associate / Cashier
Bouclair - Deerfoot Meadows
2019.02 - 2020.08
- My responsibilities included: Checking aisles around the store frequently to find and correct problems, such as spills and disorganized displays
- Engaged customers and interacted positively to create the best experience possible
- Calculated sales prices and total purchases, and processed cash and credit transitions
- Completed opening and closing duties, including counting money, balancing cash drawer, and making deposits.
Assistant Dance Instructor
Ian Gott Academy - Calgary, Alberta
2016.09 - 2019.06
- Attended competitive team events and provided guidance and recommendations to dancers
- Adapted teaching and leadership strategies and materials to suit different learning styles and abilities.
Education
High School Diploma -
Joane Cardinal Schubert - Calgary, Alberta
06.2021
Skills
- Customer engagement
- Responsibility
- Staff Training and Development
- Team player
- Reliable
- Organized
- Pro-serve
- Fast learning
Goals
- To create a positive work environment and to help others succeed
- I am a motivated worker with passion for working with others and hope to spread my knowledge as well as gain new skills
Timeline
Salary Manager
Earls Kitchen + Bar
2023.06 - 2024.07
Shift Leader/Server/ Bartender/Expo/ Host
Earls - Willow Park
2021.09 - 2023.06
Sales associate / Cashier
Bouclair - Deerfoot Meadows
2019.02 - 2020.08
Assistant Dance Instructor
Ian Gott Academy - Calgary, Alberta
2016.09 - 2019.06
High School Diploma -
Joane Cardinal Schubert - Calgary, Alberta