Jennifer Lemon
San Lorenzo,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures, and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature, and an adaptable approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Sutter Health Palo Alto Medical Foundation
01.2024 - Current
- Verified insurance eligibility and coverage for patients
- Filed and maintained patient records in accordance with HIPAA regulations
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes
- Handled customer service inquiries in person, via telephone and email
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies
- Trained new staff on department processes and procedures.
Medical Assistant Care Coordinator
Panoramic Health
01.2022 - 01.2023
- Obtained patient medical history, medication information, symptoms, and allergies
- Taught patients about medications, procedures, and care plan instructions
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions
- Built strong relationships with clients to deliver emotional support and companionship
- Advocate for patients’ rights within the healthcare system, working diligently to address concerns or barriers to care
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
Monitor Technician – Unit Secretary
Stanford Healthcare
01.2019 - 01.2022
- Maintained updated knowledge on cardiac arrhythmias
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients
- Facilitated smooth transitions in patient care by accurately reporting pertinent information during shift hand-offs between Monitor Tech colleagues
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Assisted nursing staff and physicians with patient care, ensuring timely completion of tasks and improved patient satisfaction
- Organized paperwork such as charts and reports for office and patient needs
- Coordinated communication between medical staff and patients’ families, keeping everyone informed on treatment plans and progress updates
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses
- Received and routed lab results to correct clinical staff members.
Medical Assistant - Receptionist
Kaiser Permanente
01.2002 - 01.2018
- Checked patient insurance, demographic, and health history to keep information current
- Maintained current and accurate medical records for patients
- Helped patients complete necessary medical forms and documentation
- Coordinated patient scheduling, check-in, check-out, and payments for billing
- Transcribed phone messages and relayed to appropriate personnel
- Performed various administrative tasks by filing, copying, and faxing documents
- Placed new supply orders, managed inventory, and restocked clerical spaces
- Sanitized, restocked, and organized exam rooms and medical equipment
- Assisted physicians with minor surgeries, including preparing the exam room and sterilizing instruments
- Documented vital signs and health history for patients in the clinic.
Education
Bachelor of Science in Health Management -
University of Phoenix
Phoenix, AZ09.2024
Certified Medical Assistant -
Amador Valley Adult Education
Pleasanton06.2006
Skills
- Patient Assistance
- Insurance Verification
- Medical Terminology
- Multiple EMR Platforms
- Word/Excel/PowerPoint
- Payroll
- Health Care Ethics
- Ethical Standard & Compliance
- Multitasking
- Administrative Functions
- Organizational Skills
- Time Management
Certifications/Accomplishments
- BLS – American Heart Association
- The National Society of Leadership and Success
Timeline
Patient Service Representative
Sutter Health Palo Alto Medical Foundation
01.2024 - Current
Medical Assistant Care Coordinator
Panoramic Health
01.2022 - 01.2023
Monitor Technician – Unit Secretary
Stanford Healthcare
01.2019 - 01.2022
Medical Assistant - Receptionist
Kaiser Permanente
01.2002 - 01.2018
Bachelor of Science in Health Management -
University of Phoenix
Certified Medical Assistant -
Amador Valley Adult Education
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