Jennifer Leicester

• Efficiently providing non-medical administrative support in high volume pediatric clinics: Diabetes, Endocrinology & Lifestyle (3 pediatricians, 2 nurses, 2 dieticians and 1 social worker)
• Administrative support includes but not limited to: patient scheduling, correspondence, referrals and lab requests
• Scan all patient and medical information into EMR (Meditech)
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Actively listened to parents & patients, handled concerns quickly and escalated major issues to supervisor
• Trained and supervised high school co-op & college placement students

• Providing non-medical administrative support in a large Family Practice (outpatient) which has two locations and 20+ Physicians.
• Administrative support includes but not limited to: patient scheduling, correspondence, referrals, lab requests, results, preparing exam rooms, keeping schedules, booking appointments and other meetings.
• Processing charges for private services, accepting various forms of payment & issuing of receipts.
• Scan all patient and medical information into EMR (Accuro)
• Communicating with doctors, nurses, patients, medical staff, insurance companies and pharmacists.
• Assist patients with scheduling, re-scheduling & cancelling appointments.
• Answer multi-line phone system.
• Assist callers with their questions or direct calls to appropriate parties.
• Providing guidance and training to new Medical Office Assistants.

• Provide administrative support to Dr. Andrews
• Administrative support included however not limited to: correspondence, referrals, lab requests & results, files, preparing exam room, keeping schedule, booking appointments and other meetings.
• Successfully used York Medical System (YMS).
• This program is used for patient scheduling and billing of patient services (non OHIP billing).
• Reception duties included answering phones and assisting callers with appointments, directions, referrals, test results and prescriptions.
• Successfully manage patient files.
• Making sure files are properly files and complete with any information from appointment.
• Effectively pulled and prepared patient files.
• Successfully manage office vaccine storage system.

• Providing administrative support to one full time and two part time physicians.
• Administrative support included however not limited to: correspondence, referrals, lab requests & results, preparing exam rooms, keeping schedules and booking appointments and other meetings.
• Proficient in using Accuro EMR system for accurately managing patient charting, scheduling, and billing of patient and third party services (non OHIP billing).
• Reception duties include but not limited to answering phones, assisting callers with appointments, directions, referrals, results and prescriptions.
• Responsible for ordering and maintaining medical supplies.
• Knowledge and successful implementing policies of patient confidentiality.

See work experience listed above for same employer

• Responsible for all the details pertaining to graduation photos.
• Responsibilities included however not limited to: booking photographer, communicating with all the graduating students, arranging details for photo days and the completion and distribution of class composites.
• Reception duties including answering phones and directing callers to the appropriate staff person, as well as assisting students, staff and faculty who walk into the office with questions and requests.
• Successfully manage all aspects of the transcript request process for University College students and alumni.
• As part of the Registration team, assist with course selection and registering of new students on-line.
• Provide administrative support to the Registrar and Assistant Registrar.
• Administrative support included however not limited to: correspondence, reports, updating and maintaining the annual Course Calendar, student programs online and other projects as required.

• Coordinating all the details pertaining to internal and external facility bookings.
• Reception duties included however was not limited to answering phone, and directing callers to the appropriate staff person.
• Ordering office supplies.
• General office administrative support tasks.
• Liaise with volunteers in various areas of ministry.

• Christian & Missionary Alliance in Canada, Provide administrative support to the Vice President of Advancement.
• Administrative support included however was not limited to: correspondence, reports, memos, agendas, minutes, updating and maintaining Policy & Procedures manuals, coordinating calendar, scheduling of meeting, appointments and catering.
• Oversee the development and maintenance of the National Offices Databases (annuitant, church, donor and employee).
• Coordinate the tasks of the database consultant to ensure the items are cared for according to priority.
• Provide database and Crystal Report support to all six District Offices.
• Recruit, train and supervise volunteers.
• Oversee the completion of all National Office mailings to annuitants, churches, donors and employees.
• Oversee the distribution, collection, input and summary of data from local church annual statistic forms.
• Registrar of bi-annual General Assemble (1000+ delegates).
• Provide support to volunteer General Assembly Planning Committee.
• Assist in the development and implementation of events held during General Assembly.

• Responsible for efficiently managing all aspects that pertain to office administration, student services and academics.
• Successfully manage all financial aspects of the school – donations, student accounts, accounts payable (non salary) and receivables.
• Responsible for all details relating to the attendance of weekly guest lecturers.
• Improve office routines and procedures for increased efficiency.
• Developing and implementing promotional events (includes securing donations).

• Assisting the Direction of Admissions with the setting and executing of monthly and yearly departmental goals.
• Assisting in staff selection and training.
• Supervising one part-time and three full-time staff members.
• Overseeing the planning, programming and action of the prospective student, recruitment, admissions and financial aid departments of the college.
• Being part of a team and supervising staff which involved the structuring of duties to be accomplished, designating work to the appropriate area(s), as well as guiding, observing and evaluating the production of the worker.
• Implementation of staff development days.
• Direct involvement with students.
• Manage the development of all departmental brochures and mailings.
• Supervise all admissions travel including high school visits, college fairs, and church visits.

• Maintenance of applicant files from point of application to registration.
• Counselling students regarding program, course selection and financial aid options.
• Aiding students through the application/admissions process.
• Addressing applicants and making admission eligibility recommendations to the Director of Admissions.
• Manage OSAP, bursaries, graduation awards, student emergency fund and loan applications, processing and distribution.