Jennifer Jessop
St Lazare
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
8
8
years of professional experience
Work History
Case Manager
Canadian Red Cross
11.2020 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
Direct Support Professional
Pipestone Kin Ability
03.2017 - 03.2021
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
Education
High School Diploma -
Ecole St Lazare
St Lazare, MB06-2000
Skills
- Constructive Mindset
- Client Representation
- Analytical Problem Solving
- Conflict resolution
- Crisis Management
- Microsoft Office Proficiency
- Effective Time Allocation
- Referral Management
- Case Evaluation Expertise
- Effective Listening
- Strong Organizational Skills
- Collaborative Relationship Development
Languages
French
Native or Bilingual
Timeline
Case Manager
Canadian Red Cross
11.2020 - Current
Direct Support Professional
Pipestone Kin Ability
03.2017 - 03.2021
High School Diploma -
Ecole St Lazare
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