Jennifer Jaidar
West Hollywood
Summary
Hardworking and motivated individual with extensive knowledge of the industry culture. Looking forward to joining a team that is rapidly expanding, offers opportunities to grow and delivers a great customer experience that I can help drive forward.
Overview
7
7
years of professional experience
Work History
General Manager
Cookies Brentwood
12.2024 - Current
- Observe each employee's individual strengths and initiate mentoring program to improve areas of weakness.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Interact well with customers to build connections and nurture relationships.
- Track trends and suggest enhancements to both challenge and refine company's product offerings.
General Manager
Cookies - Lemonnade
08.2023 - 11.2024
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. 30% year over year.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant General Manager
Cookies Brentwood
09.2022 - 09.2023
- Managed budget implementations, employee reviews, training, and schedules.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated and trained employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Record information, shortages and discrepancies to keep records current and accurate.
Lead
Cookies
03.2021 - 08.2022
- Oversaw 10 employees and saw about 400 customers a day
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
Budtender
STPC Enterprises
02.2018 - 01.2021
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Restocked supplies and arranged displays.
- Recommended complementary purchases to customers, increasing revenue.
Education
Associate of Science - Early Childhood Education
Orange Coast College
Costa Mesa, CA01-2017
Skills
- Advanced knowledge of METRC
- Advanced knowledge of Excel and Microsoft
- Product and Service Management
- Product Knowledge
- Goals and Performance
- Market and Competitive Analysis
- Cash Management
- Sales
- Customer retention
Timeline
General Manager
Cookies Brentwood
12.2024 - Current
General Manager
Cookies - Lemonnade
08.2023 - 11.2024
Assistant General Manager
Cookies Brentwood
09.2022 - 09.2023
Lead
Cookies
03.2021 - 08.2022
Budtender
STPC Enterprises
02.2018 - 01.2021
Associate of Science - Early Childhood Education
Orange Coast College
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