Jennifer Hunter Kopacz

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Directly managed 20 sales professionals, 3 managers and a trainer.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

TOP ACHIEVEMENTS

• Drove 12% topline and 17% YOY growth
• Set 2 sales records for Dentsply Sirona World, $2.2M (2023) and $2.4M (2024).
• Started a Women's leadership group for female GMs in North America

• Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
• Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
• Hired, trained and built high-performing team of sales representatives.
• Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.

TOP ACHIEVEMENTS

• North American Sales Excellence winner Q1, Q2 & Q3 2022
• Chosen to work directly with our Private Equity ownership to roll out and train on RESCO

• Managed the British Columbia branch, consisting of; 1 Operations Manager, 3 Service Managers, 25 Hygiene Technicians, 4 Pest Technicians and 9 Account Executives

TOP ACHIEVEMENTS

• Pioneered and developed a new pandemic business line (Electrostatic Disinfection Services) which drove $1M in sales for Vancouver
• Successfully implemented Sales Force Lightening as an ERP in both Ontario and British Columbia
• Improved EBITDA from 25% to 35% in 2 years by changing the business mix from low margin to high margin business lines, surgical price, and service line price increases and upselling or offboarding of low margin stops
• Sales Excellence Winner, 2020 (Top Branch in North America)

• Responsible for leading, developing, training, and motivating a sales force of over 20 selling real estate, automotive, print, printing, digital, distribution, magazine, and specialty products into Northern York region
• Managed the classified call center for Toronto and York region