Jennifer Garcia
222 Paradise Rd Salinas
Summary
Dynamic leader with a proven track record at Chipotle, enhancing customer satisfaction and team productivity through exceptional communication and team management. Spearheaded initiatives that streamlined service processes, significantly reducing wait times. Excelled in coaching, mentoring, and leveraging bilingual skills to foster a culture of continuous improvement and excellence.
UMMARY
Quick learner comfortable working independently or in team setting. Smart
communicator with strong can-do, positive approach to tackling tasks and overcoming
challenges. Organized and dependable candidate successful at managing multiple
priorities with a positive attitude. Willingness to take on added responsibilities to meet
team goals.
Overview
2
2
years of professional experience
Work History
Service Leader
Chipotle
09.2022 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
- Enhanced staff productivity with regular training sessions and performance evaluations.
- Streamlined service processes for improved efficiency and reduced waiting times for customers.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Improved response times to customer inquiries by developing efficient workflows and leveraging technology solutions.
- Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
- Assisted with fundraising activities.
Education
North Salinas High School
Salinas, CANorth Monterey County High School
Castroville, CA06.2023
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Financial acumen
- Customer service excellence
- Complaint resolution
- Multitasking Abilities
- Active listening
- General labor
- Time management
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Leader
Chipotle
09.2022 - Current
North Salinas High School
North Monterey County High School
Similar Profiles
Yesslin SanchezYesslin Sanchez
Cashier at ChipotleCashier at Chipotle
Yuvan MogiYuvan Mogi
Crew Member at ChipotleCrew Member at Chipotle
Sammy RojasSammy Rojas
Apprentice at ChipotleApprentice at Chipotle
Kashay SimmonsKashay Simmons
Crew Member at ChipotleCrew Member at Chipotle
Dehsaio RamosDehsaio Ramos
Intern at Ups StoreIntern at Ups Store