Mikayla Mendez
Port Hueneme
Summary
Dedicated professional with expertise in customer service and team management. Strong time management and cash handling skills ensure smooth operations, aiming to drive customer satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Service Leader
Ralphs Grocery Store
Port Hueneme
06.2018 - Current
- Led customer service team in providing exceptional shopping experiences.
- Resolved customer complaints efficiently to maintain satisfaction and loyalty.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Oversaw day-to-day operations ensuring all tasks were completed according to schedule.
- Managed cash register, ensuring accurate cash handling and balance.
- Maintained cleanliness and organization of checkout area consistently.
- Handled returns and exchanges according to store policies effectively.
- Ensured compliance with company policies regarding cash management and security measures.
Education
High School Diploma -
Hueneme High School
Oxnard, CA06-2018
Associate of Science - Architectural Design
Ventura College
Ventura, CA05-2024
Associate of Science - Architectural Science
Ventura College
Ventura, CA05-2024
Associate of Arts - General Studies: Social And Behavioral Sciences
Ventura College
Ventura, CA05-2024
Associate of Arts - General Studies: Natural Sciences Or Mathematics
Ventura College
Ventura, CA05-2024
Skills
- Customer service
- Cash management
- Complaint resolution
- Team leadership
- Relationship building
- Problem solving
- Time management
- Coaching and mentoring
- Team management
- Administrative support
- Teamwork and collaboration
- Multitasking
- Organization and recordkeeping
- Attention to detail
Timeline
Service Leader
Ralphs Grocery Store
06.2018 - Current
High School Diploma -
Hueneme High School
Associate of Science - Architectural Design
Ventura College
Associate of Science - Architectural Science
Ventura College
Associate of Arts - General Studies: Social And Behavioral Sciences
Ventura College
Associate of Arts - General Studies: Natural Sciences Or Mathematics
Ventura College
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