Jennifer Garcia
123 Bothwell Place, Sherwood Park,AB
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Early ECS Clerk
United Parcel Services (UPS)
08.2021 - 03.2023
- Dealing with all telephone calls
- Handling customer complaints in a professional manner
- Dealing with SLA concerns, PCA queries
- Providing customer counter cover
- Running reports for the centre, TTS report, Cares report and Apple report
- Address corrections regarding packages
- Re-packing parcels
- Damage inspection
- Change delivery requests
- Extensive use of UPS tracking systems
- Meet set targets on a daily basis
- Responsible for any additional tasks given.
Mc Donald's Restaurant Supervisor
ATAHKK Enterprises Inc.
08.2016 - 01.2021
- Handling morning shift
- Oversee all front and back of the house restaurant operations
- Cash handling and balancing every end of shift
- Resolving customers' complaints, handling people wisely and ensuring the quality of food and services the customer rendered.
Cashier / Production Team Member
Savers/Value Village
11.2015 - 09.2016
- Managing transactions with customers
- Process transactions on POS
- Receiving, sorting and pricing of goods.
Finance Assistant
Coca-Cola Company
Cabanatuan City, Nueva Ecija
09.2013 - 10.2015
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Participated in financial and operational audits, providing necessary information and support to auditors.
- Calculated income and social security tax deductions.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Reconciled or entered report discrepancies found in financial records.
- Assisted in the management of inventory by tracking and reporting stock levels.
- Supported the finance team in the negotiation of terms with suppliers and clients.
- Processed invoices and managed accounts payable and receivable to maintain cash flow.
- Compiled and analyzed financial data to support management in decision-making processes.
- Maintained accurate and up-to-date financial records and documentation for audit purposes.
- Processed payments received from customers in an accurate and timely manner.
- Performed bookkeeping and accounting consulting services.
- Entered data into accounting software packages accurately and efficiently.
- Ensured confidentiality and security of financial records.
- Assisted managers with additional duties during employee absences.
- Matched orders with invoices and recorded required information.
- Classified and summarized financial data to compile and enter in financial records
- Assisted in the preparation of monthly financial statements, including balance sheets, income statements, and cash flow statements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant Branch Manager/Bookkeeper / Appraiser
M. Lhuillier Jewellers – M. Lhuillier Financial Services Philippines
Philippines
11.2004 - 06.2013
- Meets the expectations of the customer, approached and able to close a deal
- Data entry and coding of financial transactions
- Provide regular financial reports (weekly, monthly and yearly)
- Process income and expense statements.
- Perform administrative support functions
- Appraising a pawnable good jewelries
- Provided excellent customer service.
- Coordinated preparation of external audit materials and external financial reporting.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Maximized sales potential by training new members in improved sales strategies.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Organization Secretary
OPEC (M.Lhuillier Financial Services Inc.)
Cabanatuan City, Nueva Ecija
08.2010 - 12.2012
- Assisted with special projects or tasks related to departmental functions upon request.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Processed documents and materials for dissemination to appropriate parties.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Coordinated meeting logistics such as room reservations and catering services.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Front Desk Clerk
Benguet Prime Hotel
04.2004 - 10.2004
- Responsible for taking care of guest while they stay at the hotel
- Answering phone calls and inquiries
- Taking reservations and smooth transition of shift after shift.
Education
Accounting and Payroll Diploma -
Qcom College of Technology
Calgary, AB08.2021
Bachelor of Science in Business Administration - Business Administration And Management
La Fortuna College
Cabanatuan City, Philippines01.2004
Skills
- Analytical and Critical Thinking
- Social Perceptiveness
- Software Proficiency
- Troubleshooting
- Verbal Communication
- Microsoft Word
- Attention to Detail
- Organization
- Written Communication
- Multitasking
- Microsoft Office
- Data Management
- Quickbooks
- Financial Recordkeeping
- Basic Accounting
- Sage 50
- Administrative tasks
- Travel arrangements
- Mail processing
- Schedule and calendar management
- Expense reports
- File maintenance
- Cash handling
- Record preparation
- Telephone etiquette
- Billing and coding
- Cash management
- Administrative support
- Sales expertise
- Typing speed
Timeline
Early ECS Clerk
United Parcel Services (UPS)
08.2021 - 03.2023
Mc Donald's Restaurant Supervisor
ATAHKK Enterprises Inc.
08.2016 - 01.2021
Cashier / Production Team Member
Savers/Value Village
11.2015 - 09.2016
Finance Assistant
Coca-Cola Company
09.2013 - 10.2015
Organization Secretary
OPEC (M.Lhuillier Financial Services Inc.)
08.2010 - 12.2012
Assistant Branch Manager/Bookkeeper / Appraiser
M. Lhuillier Jewellers – M. Lhuillier Financial Services Philippines
11.2004 - 06.2013
Front Desk Clerk
Benguet Prime Hotel
04.2004 - 10.2004
Accounting and Payroll Diploma -
Qcom College of Technology
Bachelor of Science in Business Administration - Business Administration And Management
La Fortuna College