Jennifer Finn
St. Catharines,ON
Summary
Pleasant and reliable professional taking pride in providing exceptional fine dining experience. Paying attention to guests food allergies and dietary restrictions. Maintain focus and positive attitude in stressful situations and high-volume environments. Ability to work as a team to provide a positive guest experience
Overview
35
35
years of professional experience
Work History
Server
124 On Queen Hotel And Spa
05.2022 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests needs.
- Recommend wine pairings with dishes along with desserts to provide exceptional experience for diners and boost sales.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Accounts Receivable Clerk
Niagara Health
03.1989 - 06.2024
- Accepting cash, credit card and debit using POS machine, Issuing receipts and provide change.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Efficient at time management and multitasking.
- Update accounting ledgers and journals with updated transaction information.
Server
IHOP
03.2018 - 09.2020
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Excellent customer service in fast paced environment.
- Accurately take food orders and maintain table checks for excellent customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Smart Serve Certificate
Toronto School of Business
Niagara College - Floral Design Diploma
Timeline
Server
124 On Queen Hotel And Spa
05.2022 - Current
Server
IHOP
03.2018 - 09.2020
Accounts Receivable Clerk
Niagara Health
03.1989 - 06.2024
Smart Serve Certificate
Toronto School of Business
Niagara College - Floral Design Diploma
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