JENNIFER FERNANDEZ
Downey
Summary
Dependable and dedicated medical office assistant with expertise in managing patient appointments and maintaining precise records. Strong organizational and communication skills contribute to enhanced patient satisfaction and efficient office operations. Detail-oriented with hands-on experience prioritizing accuracy in documentation and delivering exceptional customer service.
Overview
1
1
Language
17
17
years of professional experience
Work History
Medical Office Assistant
Aleem A. Syed, M.D.
Anaheim
04.2025 - 10.2025
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Managed patient appointments and maintained scheduling systems effectively.
- Handled medical record management and ensured accuracy of documentation.
- Coordinated authorization requests for medical services and procedures.
- Communicated with healthcare providers to clarify authorization details.
Front Office Assistant
Pathkare Laboratory
Santa Ana
04.2011 - 01.2021
- Welcomed visitors at front desk, assessing their purpose of visit. to assess purpose of visit and direct to appropriate staff.
- Performed administrative tasks, including filing documents and preparing reports for management.
- Answered incoming calls to schedule fine needle aspiration biopsies.
- Received confidential outpatient biopsies from surgical centers for processing.
- Entered patient data, including procedures, into company system.
- Prepared and cleaned patient rooms before and after procedures.
- Supported medical staff during procedures, ensuring patient comfort and safety. under supervision as needed.
- Managed front desk operations, ensuring organized lobby and providing excellent customer service.
- Processed invoices accurately for timely vendor payments and invoice reconciliation.
- Confirmed patient diagnostic appointments or medical consultations by calling patients
Medical Assistant
Dr. Aleem Syed MD
Anaheim
01.2009 - 02.2011
- Monitored vital signs, including temperature, pulse rate, and blood pressure, reporting abnormalities to supervising physician.
- Documented medical data in patient charts to ensure accurate records.
- Prepared examination rooms by stocking supplies and ensuring cleanliness prior to patient arrival.
- Cleaned treatment rooms and instruments in compliance with infection control standards.
- Administered injections according to physician orders while adhering to safety guidelines.
- Compiled patient histories through interviews regarding medical and family history, current medications, and treatments.
- Scheduled appointments and organized patient records for efficient access during exams.
- Performed laboratory tests under physician supervision, assisting with injections and phlebotomy procedures.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements
Education
Certification in Ultrasound Tech -
ATI College
Norwalk, CA05-2016
High School Diploma -
Downey High School
Downey, CA06-2009
Skills
- Appointment Setting
- Patient Charting
- Data entry
- Organizational skills
- Communication skills
- Multitasking
- Task prioritization
- Deadline management
Languages
Spanish
Elementary
Timeline
Medical Office Assistant
Aleem A. Syed, M.D.
04.2025 - 10.2025
Front Office Assistant
Pathkare Laboratory
04.2011 - 01.2021
Medical Assistant
Dr. Aleem Syed MD
01.2009 - 02.2011
Certification in Ultrasound Tech -
ATI College
High School Diploma -
Downey High School