JENNIFER EBENUWA
MONCTON
Summary
A compassionate and friendly individual with experience in supporting seniors. Skilled in anticipating needs and delivering excellent service, with a track record of client satisfaction. Interested in a company that values well-being, teamwork, and hardworking individuals who can provide excellent caring support to empower clients to live fulfilling lives.
Overview
14
14
years of professional experience
Work History
PSW
Omni Quality Living
01.2024 - Current
- Assist 10 -15 residents with their daily care such as bathing, dressing, grooming, and administering medication
- Provide companionship and emotional support
- Assist residents with mobility and exercises
- Maintain a clean and safe environment
- Document resident's care and communicate any changes in health condition.
Client Management and Sales
OVH Energy Limited
11.2010 - 07.2023
- Developed and maintained client relationships that contributed to yearly revenue growth of 20%.
- Interacted with several prospective clients to identify their needs, and provided products and services that meet client’s needs
- Identified new business opportunities
- Negotiated contracts – existing and new
- Effectively managed and retained relationships
- Collaborated with internal teams to ensure customer satisfaction
- Conveyed company information in a positive, professional, and empathetic tone to deliver effective superior service
- Kept a record of correspondences/meetings with clients and updated minutes on the portal
- Generated weekly and monthly reports for onward presentation to management
- Supported in review and updates of policies and procedures.
Education
Master’s Degree Program -
University of Lagos
Bachelor’s Degree Program -
Obafemi Awolowo University
Master's Degree Program -
Crandall University, NB, Canada
08.2024
Skills
- Personal Hygiene
- Companionship
- Client Records Management
- Ability to Lift Clients
- Housekeeping
- Management
- First Aid Knowledge
- Medication Administration
- Mobility Assistance
- Emotional Support
- Bedside Care
- Good Interpersonal
- Excellent Communication
- Active Listening
- Problem-solving
- Commitment to Confidentiality
- Fast learner and Adaptability
Languages
English Native
References
On request
Training
- HSE Train – Health, Safety and Environment.
- Nigerian Red Cross – Lifesaving Skills and Crisis Intervention.
- Levande Healthcare – First Aid
Timeline
PSW
Omni Quality Living
01.2024 - Current
Client Management and Sales
OVH Energy Limited
11.2010 - 07.2023
Master’s Degree Program -
University of Lagos
Bachelor’s Degree Program -
Obafemi Awolowo University
Master's Degree Program -
Crandall University, NB, Canada
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