JENNIFER EBENUWA
MONCTON
Summary
A compassionate and friendly individual with experience in supporting seniors. Skilled in anticipating needs and delivering excellent service, with a track record of client satisfaction. Interested in a company that values well-being, teamwork, and hardworking individuals who can provide excellent caring support to empower clients to live fulfilling lives.
Overview
14
14
years of professional experience
Work History
PSW
Omni Quality Living
NB, Canada
01.2024 - Current
- Assist 10 -15 residents with their daily care such as bathing, dressing, grooming, and administering medication
- Provide companionship and emotional support
- Assist residents with mobility and exercises
- Maintain a clean and safe environment
- Document resident's care and communicate any changes in health condition.
Client Management and Sales
OVH Energy Limited
Lagos, Nigeria
11.2010 - 07.2023
- Developed and maintained client relationships that contributed to yearly revenue growth of 20%.
- Interacted with several prospective clients to identify their needs, and provided products and services that meet client’s needs
- Identified new business opportunities
- Negotiated contracts – existing and new
- Effectively managed and retained relationships
- Collaborated with internal teams to ensure customer satisfaction
- Conveyed company information in a positive, professional, and empathetic tone to deliver effective superior service
- Kept a record of correspondences/meetings with clients and updated minutes on the portal
- Generated weekly and monthly reports for onward presentation to management
- Supported in review and updates of policies and procedures.
Education
Master’s Degree Program -
University of Lagos
Bachelor’s Degree Program -
Obafemi Awolowo University
Master's Degree Program -
Crandall University, NB, Canada
08.2024
Skills
- Personal Hygiene
- Companionship
- Client Records Management
- Ability to Lift Clients
- Housekeeping
- Management
- First Aid Knowledge
- Medication Administration
- Mobility Assistance
- Emotional Support
- Bedside Care
- Good Interpersonal
- Excellent Communication
- Active Listening
- Problem-solving
- Commitment to Confidentiality
- Fast learner and Adaptability
Languages
English Native
References
On request
Training
- HSE Train – Health, Safety and Environment.
- Nigerian Red Cross – Lifesaving Skills and Crisis Intervention.
- Levande Healthcare – First Aid
Timeline
PSW
Omni Quality Living
01.2024 - Current
Client Management and Sales
OVH Energy Limited
11.2010 - 07.2023
Master’s Degree Program -
University of Lagos
Bachelor’s Degree Program -
Obafemi Awolowo University
Master's Degree Program -
Crandall University, NB, Canada