JENNIFER DELANEY
Pickering,ON
Summary
Dedicated and dependable professional with a strong work ethic and a passion for achieving results. Highly motivated and eager to take on new challenges. Thrives in fast-paced environments that require adaptability and quick learning. Known for reliability and ability to work collaboratively with diverse teams. Consistently contributes to project success by leveraging strong teamwork and communication skills. Committed to delivering high-quality work and exceeding expectations. Valuable asset who consistently goes above and beyond to ensure achievement of organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge (Casual)
Viva Whitby Shores
2024.04 - Current
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Applied templates and completed desktop publishing using Microsoft Word templates and style sheets
- Gained proficiency in using office software such as Microsoft Word, Excel, PowerPoint while working on various assignments and projects
- Utilized Microsoft Word, Excel, PowerPoint and Outlook.
Housekeeper
Viva Whitby Shores
2024.02 - Current
- Inspected public area furniture for cleanliness or damages; reported any issues immediately to supervisor
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Owner/Operator
Fig & Brie- Charcuterie Boards
2022.08 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Housekeeping Room Attendant
Pickering Casino & Resort
2023.02 - 2023.11
- Maintained cleanliness of guest rooms as assigned
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in timely manner
- Promoted safe work environment by adhering to health and safety regulations while performing duties
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Residential & Office Cleaner
Merry Maids
2022.08 - 2023.01
- Dusted and polished furniture, surfaces and equipment to remove dust and grime
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors
- Used time management and efficient cleaning methods to meet deadlines.
Owner/Operator
All Seasons Creations By Jen
2017.02 - 2020.04
- Enhanced client satisfaction by executing memorable and well-organized events
- Developed customized proposals for each client, addressing their specific needs and preferences
- Provided exceptional customer service throughout entire planning process, from initial consultation to post-event follow-up
- Adapted quickly to unforeseen circumstances during events, implementing contingency plans as needed to maintain successful outcome.
Education
High School Graduate -
Wexford Collegiate Institute
Scarborough, ON06.1997
Skills
- Effective Decision Making
- Hospitality
- Team player mentality
- Excellent Multitasking
- Customer Service
- Strong Work Ethic
- Cash Handling
Certification
- Food Handler Certification, 09/01/22, 09/01/27
- Crisis Management Program, 04/01/24, 04/01/26
Timeline
Concierge (Casual)
Viva Whitby Shores
2024.04 - Current
Housekeeper
Viva Whitby Shores
2024.02 - Current
Housekeeping Room Attendant
Pickering Casino & Resort
2023.02 - 2023.11
Owner/Operator
Fig & Brie- Charcuterie Boards
2022.08 - Current
Residential & Office Cleaner
Merry Maids
2022.08 - 2023.01
Owner/Operator
All Seasons Creations By Jen
2017.02 - 2020.04
High School Graduate -
Wexford Collegiate Institute
- Food Handler Certification, 09/01/22, 09/01/27
- Crisis Management Program, 04/01/24, 04/01/26
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