Jennifer Delaney
Pickering,ON
Summary
Accomplished Concierge and business owner with a proven ability to enhance guest experiences at Viva Whitby Shores through outstanding service and adept problem-solving. Proficient in Microsoft Office, Microsoft Excel, and BookJane, demonstrating strong multitasking capabilities and collaborative decision-making. Consistently achieved repeat business by prioritizing customer satisfaction and upholding high cleanliness standards. Career goals include further advancing service excellence in the hospitality industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge (Casual)
V!VA Retirement Community
Whitby, Canada
03.2024 - Current
- Delivered outstanding customer service to a varied client base, creating an inclusive and respectful environment.
- Addressed and resolved issues efficiently utilizing active listening and conflict resolution.
- Utilized templates and performed desktop publishing with Microsoft Word style sheets.
- Achieved proficiency in using Microsoft Word, Excel, PowerPoint while completing multiple tasks.
- Utilized Microsoft Word, Excel, PowerPoint, and Outlook.
- Processed payments, recording charges accurately to accounts.
Environmental Services Housekeeper
V!VA Retirement Community
Whitby, ON
02.2024 - Current
- Conducted thorough inspections of public area furniture for cleanliness and damages.
- Maintained sanitary conditions by disinfecting and mopping bathrooms.
- Coordinated with housekeeping team to accomplish duties promptly.
- Followed safety protocols and procedures to handle chemicals.
- Upheld highest cleanliness standards by performing thorough daily housekeeping tasks.
Owner/Operator
Fig & Brie
Pickering, Canada
08.2022 - 02.2025
- Built and sustained strong client relationships, leading to repeat business.
- Oversaw daily operational activities.
- Fostered repeat business through exceptional attention to customer needs and timely issue resolution.
- Monitored adherence to food safety and sanitation procedures, minimizing the risk of germ transmission.
- Monitored and maintained kitchen equipment for proper functioning.
Housekeeping Room Attendant
Pickering Casino & Resort
Pickering, Canada
02.2023 - 11.2023
- Ensured cleanliness in all designated guest rooms.
- Stripped rooms of used bed sheets and towels.
- Maintained cleanliness by replacing used toiletries in the bathrooms.
- Boosted customer satisfaction by consistently providing tidy and adequately stocked accommodations.
- Ensured compliance with health and safety regulations, fostering a safe work environment.
- Interacted with guests regarding room needs and amenities to enhance satisfaction.
- Responded promptly to requests from guests and other departments.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Residential & Office Cleaner
Merry Maids
Scarborough, Canada
08.2022 - 01.2023
- Performed tasks involving cleaning and polishing of various furniture, surfaces, and equipment.
- Ensured exceptional cleanliness through meticulous restroom sanitation.
- Applied effective time management to ensure timely completion of tasks.
Owner/Operator
All Seasons Creations By Jen
Pickering, Canada
02.2017 - 04.2020
- Enhanced client satisfaction by executing memorable and well-organized events
- Developed customized proposals for each client, addressing their specific needs and preferences
- Provided exceptional customer service throughout entire planning process, from initial consultation to post-event follow-up
- Adapted quickly to unforeseen circumstances during events, implementing contingency plans as needed to maintain successful outcome
Education
High School Graduate -
Wexford Collegiate Institute
Scarborough, ON06.1997
Medical Office Procedures -
Fleming College
OnlineMedical Terminology -
Fleming College
Online Skills
- Collaborative Decision Making
- Guest Service Excellence
- Effective Team Contributor
- Strong Multitasking Ability
- Customer Support Expertise
- Dedicated Work Ethic
- Efficient Cash Management
- Front Office Assistance
- Professional Telephone Communication
- Proficient in Time Allocation
Certification
- Food Handler Certification, 09/01/22 - 09/01/27
- Crisis Management Program, 04/01/24 - 04/01/26
- CPR Level C - 01/18/25 - 01/18/28
- W.H.I.M.S
Timeline
Concierge (Casual)
V!VA Retirement Community
03.2024 - Current
Environmental Services Housekeeper
V!VA Retirement Community
02.2024 - Current
Housekeeping Room Attendant
Pickering Casino & Resort
02.2023 - 11.2023
Owner/Operator
Fig & Brie
08.2022 - 02.2025
Residential & Office Cleaner
Merry Maids
08.2022 - 01.2023
Owner/Operator
All Seasons Creations By Jen
02.2017 - 04.2020
High School Graduate -
Wexford Collegiate Institute
Medical Office Procedures -
Fleming College
Medical Terminology -
Fleming College
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