Summary
Work History
Education
Skills
Candidate for CHRP/L designation
Timeline
Generic

Jennifer David

Human Resource
Toronto,Ontario

Summary

Personable Human Resource with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.

Work History

Human Resource Intern

Gaotek
Toronto, ON
03.2023 - Current
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Assisted human resources and recruiting teams by scheduling phone screens and zoom interviews.
  • Drafted technical documents, social media posts and internal memoranda.
  • Supported efforts to optimize employee engagement, diversity and inclusion.
  • Created and updated tracking spreadsheets using MS Excel.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Answered phone and performed clerical duties to assist human resources department.
  • Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
  • Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.

Customer Service Associate

Shiplake Properties Ltd
Orono, ON
06.2017 - 02.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

H&r Block
Etobicoke, ON
03.2017 - 05.2017
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Assistant Manager - Human Resources

AMW Motors
Mumbai , Maharashtra
01.2013 - 11.2015


  • Held orientation for new personnel to give information on the company and it's policies and procedures.
  • Entered information for employees into HRIS.
  • Filed employee paperwork in compliance with state and federal regulations.
  • Fostered positive work environment through comprehensive employee relations program.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Liaised between multiple business divisions to improve communications.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Recruited top talent to maximize profitability.

Human Resource Executive

Ramada Hotel
Mumbai, Maharashtra
03.2011 - 12.2012
  • Defined and integrated roles, responsibilities, and processes for business team and data management organization.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
  • Coordinated work activities for HR managers, specialists and recruiting agents.
  • Conducted company-wide town hall meetings to convey updates.
  • Developed succession plans and promotion paths for staff.

Human Resource and Learning Coordinator

ITC Grand Maratha Hotel - By Sheraton
Mumbai, Maharashtra
08.2010 - 11.2010
  • Planned and monitored implementation of technology-based learning programs.
  • Negotiated contracts and delivery plans with vendors.
  • Contributed to development of comprehensive employee training courses.
  • Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
  • Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
  • Collaborated with administrators to determine course objectives.

Front Office Coordinator

ITC Grand Central - By Sheraton
Mumbai, Maharashtra
07.2006 - 04.2008
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Monitored office supplies by checking inventory and placing orders.
  • Entered and maintained departmental records in company database.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.

Education

Bachelor of Science - Batchelor of Hotel And Tourism

Mumbai University
Mumbai
07.2003 - 04.2023

MBA - Human Resources Management

Pune University
Pune
08.2008 - 03.2023

Certificate - Human Resource Management

George Brown College
09.2018 - 12.2022

Skills

Human resources administration

undefined

Candidate for CHRP/L designation

Having completed all the required courses necessary to apply for the CHRP/L designation, I am planning to achieve the designation by Nov 2023. 

Timeline

Human Resource Intern

Gaotek
03.2023 - Current

Certificate - Human Resource Management

George Brown College
09.2018 - 12.2022

Customer Service Associate

Shiplake Properties Ltd
06.2017 - 02.2021

Customer Service Representative

H&r Block
03.2017 - 05.2017

Assistant Manager - Human Resources

AMW Motors
01.2013 - 11.2015

Human Resource Executive

Ramada Hotel
03.2011 - 12.2012

Human Resource and Learning Coordinator

ITC Grand Maratha Hotel - By Sheraton
08.2010 - 11.2010

MBA - Human Resources Management

Pune University
08.2008 - 03.2023

Front Office Coordinator

ITC Grand Central - By Sheraton
07.2006 - 04.2008

Bachelor of Science - Batchelor of Hotel And Tourism

Mumbai University
07.2003 - 04.2023

Similar Profiles

  • Fawaz Alghuraibe

    Fawaz AlghuraibeFawaz Alghuraibe

    Business Development Intern at GAOTekBusiness Development Intern at GAOTek

    View Profile
  • Rashmi Walia

    Rashmi WaliaRashmi Walia

    HR Intern at GaotekHR Intern at Gaotek

    View Profile
  • Zuoming Lin

    Zuoming LinZuoming Lin

    Regional Team Leader of HR USA at GAOTekRegional Team Leader of HR USA at GAOTek

    View Profile
Jennifer DavidHuman Resource