Jennifer Cardenas
Pinole
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
8
8
years of professional experience
Work History
Receptionist
Lifelong Medical Care
Berkeley
10.2023 - Current
- Updated daily log book with information about visitors entering the premises.
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Maintained electronic health records for accuracy and compliance with regulations.
- Processed patient intake forms and verified insurance information promptly.
- Coordinated communication between patients, physicians, and medical staff effectively.
- Organized patient files and ensured confidentiality according to HIPAA guidelines.
- Checked patients in and out for appointments and collected co-payments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Receptionist
Western Dental & Orthodontics
El Cerrito
05.2023 - 10.2023
- Scheduled appointments for residents with healthcare providers and family members.
- Coordinated appointment scheduling for residents with healthcare providers and family members.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Collaborated with team members to ensure smooth daily operations in the front office.
- Assisted with administrative tasks, including data entry and filing documents accurately.
- Updated and recorded customer or client information to maintain accounts.
Receptionist
Greenridge Senior Care
El Sobrante
03.2020 - 05.2023
- Greeted residents and visitors warmly upon arrival at the senior care facility.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed incoming phone calls, directing inquiries to appropriate staff members.
- Handled incoming mail and packages, distributing them to relevant departments promptly.
- Sorted incoming mail and directed to correct personnel each day.
Waitress
Famiglia Italian Restaurant
San Pablo
01.2019 - 03.2020
- Managed tables efficiently, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to coordinate meal preparation and presentation.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Handled customer inquiries and resolved complaints professionally and courteously.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
Education
Richmond High School
Richmond, CASkills
- Electronic health records
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Front desk operations
- Time management
- Problem solving
- Team collaboration
- Effective communication
Timeline
Receptionist
Lifelong Medical Care
10.2023 - Current
Receptionist
Western Dental & Orthodontics
05.2023 - 10.2023
Receptionist
Greenridge Senior Care
03.2020 - 05.2023
Waitress
Famiglia Italian Restaurant
01.2019 - 03.2020
Richmond High School