Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Arcand

Selwyn,Ontario

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Student Accounts Clerk

Trent University
08.2021 - Current
  • Primary contact and processor of Trent University Third Party Billing of sponsored accounts
  • Responsible for delivery of Sponsor Billing program including reviewing and validating sponsor billing, ensuring accuracy, invoicing sponsors customized to sponsorship terms by designing custom billing rules to produce accurate billing
  • Analyzing transactions to resolve disputes
  • Collection of unpaid Third party Sponsorship accounts and monthly reconciliation Collected over 1.5 million dollars in unpaid invoices.
  • Responsible for invoicing, sending monthly statements, Accounts receivable processing, reconciliation and follow-up of unpaid accounts for External organizations and Levy Groups.
  • Monthly analysis of external statements, generating reports, investigating and resolving unallocated payments in bank account
  • Working with Departments to ensure electronic payments and remittances are received and processed timely
  • Support Student Account Advisors as needed
  • Analyzes student accounts for billing inconsistencies and makes adjustments as necessary
  • Analyzes student tax forms for inconsistencies and answers tax related questions
  • Annually collects and compiles summary of departmental and program related fee on behalf of AVP, Finance for presentation to PVP
  • Updates Colleague with new fees and revises billing amounts for start of every fall term
  • Processes Approved Tuition waivers, ensuring wavered students are coded, information is documented and processed accurately in a timely manner according to Trent University's Collective agreement
  • Responsible for monitoring, updating and creating content for Student Accounts web pages including updating tuition tables
  • Performs detailed analysis of large volumes of data to identify errors and items requiring investigation
  • Analyses old accounts with credit balances and no recent activity

Account Reconciliation Advisor

Trent University
11.2019 - 08.2021
  • Provide support to Financial Services Supervisor and staff in a timely and accurate manner
  • Prepare Wire Payment Request Packages for approval of payments domestically and internationally
  • Logging of Wire Payment Details, vouchering of Wires once paid successfully, and acting as liaison between Western Union and Trent faculty to resolve issues with outgoing Wire Payments and/or canceled payments
  • Interface large volume of monthly electronic journal entries prepared by departments while ensuring entries are recorded to valid accounts
  • Reconcile University’s 9 Bank Accounts monthly by checking general ledger entries against bank statements and investigating any outages
  • Assist account holders and delegates with queries on statements and prepare correcting journal entries as needed
  • Provide electronic monthly statements for ancillary operations and external account statements
  • Update Account Statement and Distribution Lists on monthly basis
  • Create Interface entries for approval to clear suspense accounts for deposits posted to clearing accounts for all cash receipts
  • Weekly Transfer of data files from Advancement office to ERP to record donations received by Trent University and create interface entry for approval
  • Ongoing creation of Business Process/Procedures with focus on creating efficiencies’ and electronic processes
  • Create interface entries for approval to clear suspense accounts for payments made through Web and Convenience.
  • Trained new employees on Bank Reconciliation, Preparation of Bank Entry and Interfacing
  • Presented professional image consistent with company's brand values

Full-Time Contract - Student Accounts Associate

Trent University
05.2019 - 11.2019
  • Providing exemplary customer service to students, parents, and faculty, while mastering escalated situations
  • Proficient in Colleague and Request Tracker, enabling effective and quick responses to queries and concerns regarding student accounts
  • Performing cashier functions, reconciling daily receipts, processing of departmental deposits and student payments
  • Provide students up to date financial information as well as assisting students with concerns and questions, forwarding their concerns to appropriate departments when necessary
  • Prepare, process and enter refunds to student accounts
  • Have taken initiative to document procedures, email responses and department links onto One Note for quick access, and consistency, which proved to be effective reference when training
  • Good understanding of OSAP Payment Files process and electronic file download from Trent University's bank using XBPAY and XPCSLS
  • Introductory knowledge of RGBS
  • Provide support to Student Accounts Manager and staff in a timely manner
  • Eagerly accepted new tasks and projects.

Product Support Clerk (II) - Senior Clearing

Kawartha Credit Union
10.2005 - 05.2019
  • Ensure accurate and timely processing of daily clearings
  • Provide procedural reference to clearing clerks and branch support to 25 branches, their staff and members
  • Liaise with Smart Solutions, Central 1 and Information Systems Department to identify and resolve clearing issues
  • Maintain expert knowledge of CPA Rules and other regulatory requirements that pertain to electronic clearing
  • Assisted in writing and developing many procedures and forms for frontline staff including: Bill Payment Trace Procedure, Online Banking Fraud procedure, Bill Payment Trace Requests, Cheque Stop Payments, and Pre-Authorized Stop Payment form which lead to Central 1 incorporating for use by all Ontario Credit Unions
  • Assisted in cleanup project of Dormant Accounts.

Temporary Full-Time Conversion Analyst

Kawartha Credit Union
06.2018 - 01.2019
  • Assisting V.P Information Technology with various aspects of Kawartha's banking system conversion project including but not limited to data clean up of over 500 accounts, configuration, system requirements, testing, gathering conversion data, and creating business procedures
  • Determine member impact of new banking system functionality by documenting and ensuring impacts and risks are communicated appropriately
  • Acting as lead liaison between engaged parties and internal departments
  • Troubleshoot and analyze issues, risks or problems and identify solutions.

Education

No Degree - Early Childhood Education

Sir Sandford Fleming College
Peterborough, ON

High School Diploma -

I.E. Weldon Secondary School
Lindsay ON
06.1991

Skills

  • Proficient in Microsoft Excel, Word, Powerpoint, and Ellucian Colleague
  • Completed Excel 2003 level 2
  • Completed QuickBooks Pro 2007 Overview
  • Completion of many courses through TLC
  • Completion of PIPEDA training, and Anti-Money Laundering Training
  • Professional, confident, approachable demeanor
  • Excellent organizational, multi-tasking and time management skills
  • Superior analytical, critical and logical thinking
  • Reliable, supportive, detail-oriented and self-motivated
  • Strong communication, problem solving and project management skills
  • Strong customer service focus and resolution
  • Ability to work independently and with others as team player
  • Accounts Receivable

Timeline

Student Accounts Clerk

Trent University
08.2021 - Current

Account Reconciliation Advisor

Trent University
11.2019 - 08.2021

Full-Time Contract - Student Accounts Associate

Trent University
05.2019 - 11.2019

Temporary Full-Time Conversion Analyst

Kawartha Credit Union
06.2018 - 01.2019

Product Support Clerk (II) - Senior Clearing

Kawartha Credit Union
10.2005 - 05.2019

No Degree - Early Childhood Education

Sir Sandford Fleming College

High School Diploma -

I.E. Weldon Secondary School

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Jennifer Arcand