Jennifer Allen
Surrey
Summary
With my experience in temping as a dental receptionist I have excelled in enhancing patient care and office efficiency, mastering insurance verification and demonstrating exceptional customer service. Skillfully managed billing and scheduling, fostering positive interactions and streamlined operations. Achieved seamless care coordination through proactive communication, showcasing multitasking abilities while maintaining a professional demeanour.
Overview
15
15
years of professional experience
Work History
Dental Office Receptionist
Temping
08.2019 - Current
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
Doggy Daycare Manager
Carefree Canines Doggy Daycare
03.2010 - 04.2022
- Built strong relationships with owners through open communication channels, resulting in increased trust and confidence in the daycare''s services.
- Mentored new hires on company policies and procedures, best practices within the industry, and specific expectations related to their role as dog daycare
- Streamlined enrollment processes for increased efficiency and improved client experience.
Education
Dental Receptionist Certification - Administration Studies
Langara College
Vancouver, BC08.2019
Skills
- Insurance Verification
- Billing Procedures
- File Management
- Office Supply Management
- Patient Scheduling
- Dental Terminology
Timeline
Dental Office Receptionist
Temping
08.2019 - Current
Doggy Daycare Manager
Carefree Canines Doggy Daycare
03.2010 - 04.2022
Dental Receptionist Certification - Administration Studies
Langara College
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