Jenna Lynne Ibana
Edmonton,Canada
Summary
Strong communication and problem-solving skills, coupled with expertise in electronic medical records, drive exceptional service delivery and operational excellence.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Medical Office Administrator
Jane-Wilson Diagnostic Services
12.2023 - 10.2025
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Coordinated insurance verification processes, ensuring accurate billing and reduced claim denials.
- Assisted in maintaining patient confidentiality by adhering to HIPAA regulations and protocols.
- Streamlined office operations by implementing an organized filing system for medical records.
- Excellent communication , interpersonal, utilize work hours efficiently and organizational skills.
- Strong software skills, including Microsoft Word, Excel and Powerpoint
- Processed payments for servies rendered and collected copayments.
- Developed office policies that improved workflow efficiency and compliance with regulatory standards.
- Received, recorded and filed medical payments.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
Server/Hostess in Banquet Hall
Oakville Legacy Banquet Hall
03.2023 - 01.2025
- Delivered exceptional customer service to ensure guest satisfaction during events.
- Collaborated with kitchen staff to synchronize food service and maintain quality standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Trained new servers in menu knowledge, service protocols, and customer engagement techniques.
- Managed table settings and prepared dining area for events, enhancing overall guest experience.
- Resolved guest inquiries and complaints efficiently, fostering a positive dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Medical Office Administrator/ Internship
Ontario Diagnostic Center
09.2023 - 10.2023
- Managed patient scheduling and appointment systems to optimize workflow efficiency.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Maintained accurate patient records using electronic medical record (EMR) systems.
- Assisted in insurance verification and claims processing to ensure timely reimbursements.
- Telephone skills- multitasking skills
- Appointments booking: Mammogram, Ultrasound, X-ray, BMD.
- Coordinated with healthcare providers to streamline referral processes and improve patient care continuity.
Production Worker
Precision Electronic Components Ltd.
02.2022 - 03.2023
- Operated and maintained production machinery to ensure efficient assembly of electronic components.
- Conducted quality inspections to verify adherence to production standards and specifications.
- Collaborated with team members to streamline workflows and enhance productivity on the assembly line.
- Assisted in training new employees on operational procedures and safety protocols.
- Weighed and measured items to prevent waste and meet quality standards.
- Inspected material before assembly to verify compliance of quality control standards.
Cashier/Service Crew
Chowking Foods Corp.
04.2016 - 03.2018
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of cash register area to enhance customer experience.
- Assisted in training new staff on cash handling procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Delivers foods and drinks to the customer's tables.
Education
Medical Office Administrator
Medix College Toronto
Toronto, ON10-2023
Health Care Services
Data Center College of The Philippines of Laoag City
Philippines09-2020
Skills
- Appointment setting and scheduling
- Managing patient records
- Chart updates
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Problem-solving
- Patient scheduling proficiency
- Strong communication skills
- Adaptable to change
- Time management capabilities
- Electronic Medical records
- Medical terminology expertise
- Payment processing
- Insurance billing procedures
- Professionalism and discretion
- Medical records management
- Work ethic and integrity
- Patience and empathy
Languages
English
Timeline
Medical Office Administrator
Jane-Wilson Diagnostic Services
12.2023 - 10.2025
Medical Office Administrator/ Internship
Ontario Diagnostic Center
09.2023 - 10.2023
Server/Hostess in Banquet Hall
Oakville Legacy Banquet Hall
03.2023 - 01.2025
Production Worker
Precision Electronic Components Ltd.
02.2022 - 03.2023
Cashier/Service Crew
Chowking Foods Corp.
04.2016 - 03.2018
Medical Office Administrator
Medix College Toronto
Health Care Services
Data Center College of The Philippines of Laoag City