Jenna Morris
Riverview,NB
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Rogers Communications
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service and Sales Associate
Vape Clouds and East Coast Vape
09.2018 - 06.2022
- Interacting with customers to help them find what they were looking for
- Recommending other products of potential interest
- Addressing customer concerns
- Operating cash registers and debit machines
- Pricing merchandise and stocking shelves
- Assisting with managing inventory
- Opening and closing stores
- Tallying and reporting daily sales figures
- Ensuring the orderliness and cleanliness of the premises
- Various other related duties
Part-time Retail Associate
Bentley, Champlain Place, Dieppe
09.2016 - 09.2018
Part-time Retail Associate
Ardene Canada, Champlain Place, Dieppe
09.2016 - 09.2018
Part-time Retail Associate
Toys R Us, Champlain Place, Dieppe
09.2016 - 09.2018
Part-time Retail Associate
Petro Canada, Riverview
09.2016 - 09.2018
Education
High School Diploma -
Riverview High School
Riverview, NB06.2016
Skills
- Excellence in customer service
- Teamwork
- Communication skills
- Interpersonal skills
- Problem-solving
- Analytical skills
- Dependability
- Conscientiousness
- Multitasking
- Fast-paced work
- Computer proficiency
- Attention to detail
- Active listening
- Call center experience
- Professional telephone demeanor
- Product sales
- Product promotion
Languages
English
Timeline
Customer Service Representative
Rogers Communications
07.2022 - Current
Customer Service and Sales Associate
Vape Clouds and East Coast Vape
09.2018 - 06.2022
Part-time Retail Associate
Bentley, Champlain Place, Dieppe
09.2016 - 09.2018
Part-time Retail Associate
Ardene Canada, Champlain Place, Dieppe
09.2016 - 09.2018
Part-time Retail Associate
Toys R Us, Champlain Place, Dieppe
09.2016 - 09.2018
Part-time Retail Associate
Petro Canada, Riverview
09.2016 - 09.2018
High School Diploma -
Riverview High School
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