CHRISTINE ZIER
Edmonton,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mr Rooter of Edmonton
07.2020 - 11.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Respond to client requests & queries via phone, text and email in a professional and timely manner maintaining a 90% or greater booking rate with exceptional accuracy
- Strategically dispatch and follow up on service requests using Service Titan and Titan GPS efficiently and accurately
- Complete accounting activities including the reconciliation of accounts payable using Google Suite products and audit all invoices for accuracy
- Demonstrated role model behavior, ethics, integrity and positive promotion of company culture.
Office Manager/ Crew Supervisor
Dave Does Lawns Ltd
03.2015 - 07.2020
- Organize office operations and procedures; utilize an efficient filing and scheduling system balancing staff and vendor availability with client satisfaction
- Arrange and dispatch crew daily schedule taking into account special requirements and traffic volume to ensure efficient time usage
- Complete accounting activities including the reconciliation of accounts payable and receivable and audit invoices for accuracy
- Participate in recruitment and mentor new employees on company best practices and procedures
- Ensure safety, efficiency and quality core values are upheld and support the teams as required
Freight Logistics Coordinator
Cole International
06.2004 - 09.2013
- Arranged freight shipments utilizing various modes of transport throughout North America and internationally
- Documentation generation for domestic and international purposes, including but not limited to Proforma invoices, Air Waybills and Ocean bills of Lading
- Communicate with freight carriers and clients on a daily basis to build and maintain positive relationships
- Ensure all shipments follow customer requirements and international standards in terms of packaging, documentation, and safety
- Track shipments and communicate efficiently, both internally and externally, regarding changes in inbound and outbound schedule, missing documentation or shipments
Education
Harry Ainley Senior High School
06.1998
Skills
- Exceptional problem solving and decision making capabilities
- Safety Conscious
- Strong Planning, organizational skills and time management skills
- Excellent ability to prioritize and multitask
- Excellence in customer service
- Geographical Knowledge
- Professionalism
- Critical Thinking
- Attention to Detail
- Computer Proficiency
Certification
CIFFA Preliminary and advanced certification
Power Selling Pros Top Level Designation
Timeline
Customer Service Representative
Mr Rooter of Edmonton
07.2020 - 11.2023
Office Manager/ Crew Supervisor
Dave Does Lawns Ltd
03.2015 - 07.2020
Freight Logistics Coordinator
Cole International
06.2004 - 09.2013
Harry Ainley Senior High School
CIFFA Preliminary and advanced certification
Power Selling Pros Top Level Designation
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