Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenna Kennedy

Malton,Canada

Summary

Experienced and safety driven transit professional with a strong background in front-line service delivery, operator training, and team mentorship. Proven leadership as a Divisional Trainer and Female Mentor, with a demonstrated ability to coach staff, enforce compliance standards, and uphold operational excellence. Brings deep knowledge of transit procedures, scheduling, and customer service, along with a strong commitment to fostering a supportive, inclusive, and performance-focused work environment. Prepared to contribute effective supervision and strategic insight to surface operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Transit Operator

Toronto Transit Commission
Toronto, Canada
08.2021 - Current
  • Operate public transit vehicles safely and efficiently on assigned routes, adhering to traffic regulations and transit schedules.
  • Deliver excellent customer service to diverse riders, always ensuring accessibility and respectful communication.
  • Respond calmly and professionally to emergencies, delays, or incidents, maintaining rider safety and clear communication with dispatch.
  • Support new operators through peer mentoring and assist with on-the-job training as a divisional trainer.
  • Recognized for maintaining a clean driving record, consistent schedule adherence, and positive rider feedback.
  • Selected as a female mentor to support, guide, and encourage women entering the transit industry, helping to foster confidence, skill development, and retention.
  • Navigated route changes, construction zones, and emergency detours.

PSW/Caregiver

Bayshore Home Health
Mississauga, Canada
08.2017 - 08.2021
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Improved patient outlook and daily living through compassionate care.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Member of the Joint Health & Safety team.

Recharge coordinator

Home Instead/LHIN
Toronto, Canada
07.2013 - 01.2016
  • Maintains patient confidence and protected LHIN operations by keeping information confidential.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Communicated accurately and effectively with multi-disciplinary teams.
  • Prepared admission folders by gathering admission paperwork for Client Coordinators.

Education

General Arts & Science - Upgrading

Humber College
04.2010

High School Diploma -

Northview Heights S.S
06.2006

Skills

  • Staff Training & Development
  • Accessibility & Equity Awareness
  • Team Leadership & Mentorship
  • Knowledge of Traffic Laws & Regulations
  • Coaching & Support
  • Report Writing & Documentation
  • Reliability & Punctuality
  • Strong Communication Skills

Certification

  • Divisional Trainer
  • Female Mentorship
  • Women in Leadership
  • Diversity & Inclusion
  • Online Leadership Skills

Timeline

Transit Operator

Toronto Transit Commission
08.2021 - Current

PSW/Caregiver

Bayshore Home Health
08.2017 - 08.2021

Recharge coordinator

Home Instead/LHIN
07.2013 - 01.2016

General Arts & Science - Upgrading

Humber College

High School Diploma -

Northview Heights S.S

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Jenna Kennedy