Summary
Overview
Work History
Education
Skills
Timeline
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SHENENE HALL

Toronto,ON

Summary

Results-driven and safety-focused transit professional with a strong background in streetcar operations, customer service, and team leadership. Known for calm decision-making under pressure, an analytical approach to problem-solving, and a commitment to providing safe, reliable, and accessible public transit. Proven ability to manage service disruptions, handle incidents, and support organizational goals aligned with equity, sustainability, and operational excellence.

Overview

9
9
years of professional experience

Work History

Streetcar Operator

Toronto Transit Commission
05.2023 - Current


  • Safely operate streetcars on multiple routes while maintaining strict adherence to TTC protocols and traffic laws.
  • Serve as first point of contact for 100+ passenger inquiries, concerns, and emergency situations, ensuring respectful and professional interaction daily.
  • Document incidents, complete vehicle inspections, and communicate service changes or disruptions through Vision and other TTC systems.
  • Coordinate with transit control and fellow operators during route adjustments, medical events, and system outages.
  • Actively contribute to operational flow, customer satisfaction, and service excellence through real-time problem solving.

Front Desk Supervisor

Aqua Tots
08.2020 - 03.2023
  • Oversees team of 10+ employees and trained new staff on correct procedures, compliance requirements and performance strategies in accordance under Ontario Human Rights Code (OHRC) and Related Orders, Accessibility for Ontarian with Disabilities Act (AODA), and Aqua Tots Swim School policies.
  • Prepared and maintained employee schedules to optimize workflow and meet operational needs.
  • Used quick response and dynamic resourcefulness to build relationships with clients and minimize customer retention rate.
  • Promoted safe and respectful work environment through open-door policy for employees to share perspectives and insights in weekly staff meetings.

Membership Clerk Supervisor

Costco Wholesale
05.2016 - 04.2019
  • Supervised and motivated team of 50+ membership employees to ensure seamless and positive atmosphere for customers.
  • Responded to customer inquiries, complaints, and emergencies in timely and professional manner, ensuring high levels of customer satisfaction and service quality.
  • Analyzed membership data and market trends to identify opportunities for growth and develop targeted strategies to attract new members and maximize membership revenue.
  • Managed employee performance, including training, coaching, and performance evaluations, to foster culture of excellence and continuous improvement.

Education

Diploma - Health, Wellness And Fitness

Mohawk College of Applied Arts And Technology
Hamilton, ON
04.2022

Diploma - Business Administration - Accounting

Humber College
Toronto, ON
04.2015

Skills

  • Thorough understanding of streetcar track and overhead systems, Vision/Tetra systems and emergency procedures
  • Strong communication, conflict resolution, and incident response abilities
  • Committed to safety protocols, AODA compliance, and customer satisfaction
  • Proficient in Microsoft Office software, Google Drive and Basic HTML
  • Possess valid Ontario Class "CZ" Drivers License in good standing

Timeline

Streetcar Operator

Toronto Transit Commission
05.2023 - Current

Front Desk Supervisor

Aqua Tots
08.2020 - 03.2023

Membership Clerk Supervisor

Costco Wholesale
05.2016 - 04.2019

Diploma - Health, Wellness And Fitness

Mohawk College of Applied Arts And Technology

Diploma - Business Administration - Accounting

Humber College

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SHENENE HALL