Giovanina "Jenna" Granberg
Foremost,AB
Summary
Proven track record in enhancing operational efficiency and fostering client relationships, as demonstrated at Affordable Used Cars. Expert in data entry and office administration, coupled with a strong ability to solve problems and improve customer satisfaction. Skilled in Microsoft Office Suite and adept at managing complex scheduling tasks, consistently achieving significant improvements in office organization and client service delivery. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Affordable Used Cars
05.2010 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
School Counselor
Fairbanks North Star Borough School District
05.2012 - 05.2014
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
- Developed a safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Partnered with parents and guardians to promote student success in school environment.
- Developed and implemented individualized behavior plans to assist students with achieving academic and behavioral goals.
- Maintained a high level of professional development through continuous education, conference attendance, and participation in professional organizations related to school counseling.
- Facilitated classroom lessons on social, emotional, and academic well-being.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Identified and addressed concerns of incoming students and parents.
- Increased awareness of post-secondary options by organizing college and career readiness workshops and events.
Teacher Intern
Fairbanks North Star Borough School District
08.2011 - 05.2012
- Promoted a positive learning environment with clear expectations, consistent discipline, and effective classroom management techniques.
- Enhanced student understanding by implementing creative activities and interactive teaching methods.
- Utilized data-driven instruction to modify lesson plans based on student assessment results, maximizing learning outcomes.
- Adapted instructional approaches to accommodate different learning styles, ensuring all students had access to course content.
- Implemented differentiated learning strategies, addressing individual student needs and abilities.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Initiated teaching implementing lesson plans and progressed to full-day teaching.
- Collaborated with fellow teachers to share best practices, coordinate lesson plans, and ensure curriculum continuity.
- Developed strong relationships with parents through regular communication, meetings, and progress reports to support student success.
- Contributed positively to the school culture by participating in faculty meetings and serving on committees dedicated to continuous improvement efforts.
Administrative Assistant
University Of Alaska Fairbanks Human Resources
01.2008 - 12.2010
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Facilitated diversity training programs, promoting inclusive workplace culture.
- Assisted in creation of training and development programs, addressing skill gaps and promoting career growth.
- Managed confidential employee records, safeguarding personal and professional information.
- Created new filing system for confidential complaints files.
Education
M.ed. - Counseling
University of Alaska Fairbanks
Fairbanks, Alaska, USA05.2014
Bachelor of Arts - Elementary Education
University of Alaska Fairbanks
Fairbanks, Alaska, USA05.2012
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Learning Computer Systems
- File Organization
- Computer Proficiency
- Customer Relations
- Strong Problem Solver
- Documentation and Recordkeeping
- Microsoft Office Suite
- Scheduling and calendar management
- Dedicated Team Player
- Mail handling
- Multi-Line Phone Systems
Languages
English
Full Professional
Timeline
School Counselor
Fairbanks North Star Borough School District
05.2012 - 05.2014
Teacher Intern
Fairbanks North Star Borough School District
08.2011 - 05.2012
Administrative Assistant
Affordable Used Cars
05.2010 - 09.2016
Administrative Assistant
University Of Alaska Fairbanks Human Resources
01.2008 - 12.2010
M.ed. - Counseling
University of Alaska Fairbanks
Bachelor of Arts - Elementary Education
University of Alaska Fairbanks
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