Danica Eunice Roxas
304 Rundlefield Road NE Calgary, AB,AB
Summary
As a Shift Manager at KFC with a proven track record in employee training and customer service excellence. Skilled in decision-making and cash handling, I enhanced team performance through effective mentoring and task delegation, ensuring high-quality service and customer satisfaction in a fast-paced environment.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
4
4
years of professional experience
Work History
Shift Manager
KFC Restaurant
06.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Fast Food Team Member
Edo Japan
01.2022 - 06.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Education
Bachelor of Science - Business Administration And Management
Bulacan State University
Bulacan, Philippines08-2021
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
Timeline
Shift Manager
KFC Restaurant
06.2023 - Current
Fast Food Team Member
Edo Japan
01.2022 - 06.2023
Bachelor of Science - Business Administration And Management
Bulacan State University
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