Jenna Duncan
Cobble Hill,BC
Summary
A friendly, compassionate, and positive team player with a demonstrated ability to follow directions and self-direct while efficiently managing a varied workload. Possesses foundational knowledge in diverse abilities and emotional regulation with hands-on experience in de-escalation techniques and empathetic communication.
Approaches interactions through a trauma-informed, strengths-based, and holistic lens. Skilled in fostering meaningful relationships, encouraging individuality and autonomy, and providing a fun, playful approach to transitions and learning.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Community Support Worker
Clements Centre for Families
07.2024 - Current
- Worked the summer camp at Sundrops Child and Family Support, supported children and youth aged 6-18 to participate in camp activities, foster relationships, and enjoy everything summertime in the Cowichan Valley has to offer
- Supported participants in daily tasks, time management, problem-solving, and safety in public spaces
- Encouraged independence and teamwork through a strengths-based and trauma-informed approach
- Established trust-based relationships with participants through respectful communication and active listening
- Currently hold a casual position as a community support worker for the adult day programs and the Sundrops after-school program
Support Worker
Integra Support Services
02.2020 - 05.2024
- Supported individuals with daily tasks while encouraging independence, medication administration, community inclusion, following safety protocols, household duties, and meal preparations
- Met children and youth where they were at, and supported transitions and co-regulation
- Contributed to an improved quality of life for children and youth through support and advocacy
- Additional responsibilities included keeping an updated personal care plan for residents, building personal goals, organizing regular check-ups and appointments, ensuring accurate personal care procedures and protocols, and maintaining regular communication with the program coordinator
Front Desk
Page's Resort Group
06.2018 - 01.2020
- Provided above-and-beyond service by ensuring guest satisfaction, supervising housekeeping staff, maintaining two marinas and the retail store, organizing kayak & bike rentals, and office duties
Bartender / Server
Woodfire Restaurant & Catering
11.2016 - 01.2020
Support Education Assistant
Ter Weeme Family
09.2017 - 10.2018
- Provided individualized teaching of life skills to a youth with diverse abilities
- Encouraged individuality and autonomy while monitoring progress and suggesting follow-ups to ensure they achieved their Individualized Education Program goals
- Facilitated empowerment, growth, and healthy boundaries through a trusting relationship with the individual
Server
Shelter Restaurant
06.2016 - 10.2016
Server
Avenue Bistro
11.2014 - 11.2015
Front-end Manager / Bartender / Server
Union Street Grill & Grotto
01.2002 - 01.2014
- Provided front-end support as required over the 20 years my parents owned Union Street
Education
Bachelor of Arts - Child And Youth Care
Vancouver Island University
High School Diploma - French Immersion with Honours
Highland Secondary
ComoxSkills
- Interpersonal communication
- Client advocacy
- Client needs assessments
- Behavioural support
- Personal care assistance
- Co-regulation
- Diverse abilities awareness
- Transportation assistance
- Detail-oriented
- Organization
- Dependable
- Time management
- Detail-oriented
- Organization
- Dependable
- Time management
Certification
- Emergency First Aid and CPR/AED Level C. Expires 08/28/27
- Trauma-focused Residential Caregiving, 05/01/22
- Understanding the ASD Brain and Neurophysiology, 01/22/21
- Regulation Workshop: Zones? Engines? Regulated? What? 01/08/21
- Siva Training, 11/26/20
- LivingWorks Start, 07/30/20
Volunteer Work
International Volunteer HQ 02/2013 to 08/2013
Arusha, Tanzania
- Taught English to large classrooms of young children
- Distributed donations to various schools and orphanages
Juma's World 2013, 2014, 2015, 2017
Tabora, Tanzania
- Distributed donations to villages and schools
- Interviewed children, youth and their families to determine sponsorship eligibility
- Established meaningful relationships with community members
Timeline
Community Support Worker
Clements Centre for Families
07.2024 - Current
Support Worker
Integra Support Services
02.2020 - 05.2024
Front Desk
Page's Resort Group
06.2018 - 01.2020
Support Education Assistant
Ter Weeme Family
09.2017 - 10.2018
Bartender / Server
Woodfire Restaurant & Catering
11.2016 - 01.2020
Server
Shelter Restaurant
06.2016 - 10.2016
Server
Avenue Bistro
11.2014 - 11.2015
Front-end Manager / Bartender / Server
Union Street Grill & Grotto
01.2002 - 01.2014
Bachelor of Arts - Child And Youth Care
Vancouver Island University
High School Diploma - French Immersion with Honours
Highland Secondary
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