Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenna Chang

Toronto,ON

Summary

I am currently enrolled in the Mobile Application Development program at Georgian College. I was a committed and industrious employee for eight months at a high-end beverage store in downtown Toronto. My employer consistently recognized me for my great work ethic and strict adherence to SOPs. I was proactive in maintaining a clean store and promptly restocking supplies during slow periods. I have the capacity to process a large number of customer orders accurately and efficiently during peak times. I possess strong interpersonal abilities with an emphasis on offering first-rate customer service. I work well both independently and as part of a team, get along well with colleagues, and consistently strive to create a pleasant and welcoming environment for customers.

Overview

8
8
years of professional experience

Work History

Clerk

ChiCha San Chen Bubble Milk Tea Shop
Toronto, ON
07.2023 - 02.2024
  • Prepare and serve a variety of beverages in accordance with customer requests, maintaining high quality and presentation standards.
  • Taking customer orders accurately and efficiently while delivering friendly and courteous service.
  • Operate the cash register, handle cash transactions, process payments, and issue correct change.
  • Maintain a clean and organized work environment while following to health and safety requirements.
  • Assist with inventory management, refilling, and keeping all ingredients fresh and available.
  • Resolve client complaints and queries to boost customer satisfaction and loyalty.
  • Work with team members to ensure that operations run smoothly during busy periods.
  • Create a welcoming and comfortable dining environment.

Waitress

Yueshen Yakiniku Restaurant
Kaohsiung, Taiwan
05.2016 - 10.2016
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Used cash registers and credit card machines to cash out customers
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Bussed and reset tables to keep dining room and work areas clean

High School Tutorial Tutor

Jinpin Shengda Arts And Science Short-term Tuition
Keelung, Taiwan
01.2017 - 03.2019
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Supported students with helpful study habits and exam strategies
  • Explained math concepts in caring and encouraging environment to help kids thrive and learn

IoT Intern

YPCloud Inc.
Taipei, Taiwan
10.2020 - 03.2021
  • Installed application software and upgrades, virus protection, and drivers
  • Helped department set up equipment for meetings, events and operations
  • Helped IT team document core systems configurations, relevant passwords, and system access requirements
  • Supported team needs with research and problem-solving abilities
  • Tested integrated software and tools for data processing systems

Education

Post-Graduate Degree - Mobile Application Development

Georgian College of Applied Arts And Technology
Barrie, ON
08.2024

Post-Graduate: Applied A.I. Solutions Development -

George Brown College
12.2023

Bachelor of Science: Communications, Navigation And Control Engineering -

National Taiwan Ocean University - Keelung, Taiwan
01.2021

Skills

    Quality Control

    POS System Operation

    Drink Preparation

    Supply Ordering

    Beverage Pairing

    Menu Memorization

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Clerk

ChiCha San Chen Bubble Milk Tea Shop
07.2023 - 02.2024

IoT Intern

YPCloud Inc.
10.2020 - 03.2021

High School Tutorial Tutor

Jinpin Shengda Arts And Science Short-term Tuition
01.2017 - 03.2019

Waitress

Yueshen Yakiniku Restaurant
05.2016 - 10.2016

Post-Graduate Degree - Mobile Application Development

Georgian College of Applied Arts And Technology

Post-Graduate: Applied A.I. Solutions Development -

George Brown College

Bachelor of Science: Communications, Navigation And Control Engineering -

National Taiwan Ocean University - Keelung, Taiwan
Jenna Chang