Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bassem Zaroura

Laval,QC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Clerk

Intermarche
07.2016 - Current
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Produced high-quality communications for internal and external use.

Customer Service Representative

Syriatel Customer Service Center
02.2011 - 05.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

French Language - Languages

Pasteur Middle School
Montreal, QC
03.2017

Bachelor's - Tourism And Hotel Management

Damascus Tourism And Institutes
Damascus, Syria
07.2011

Skills

  • Data Entry
  • Customer Service
  • Customer Relationship Management
  • Quality Assurance
  • Complaint Resolution
  • Customer Support
  • Quality Assurance Controls
  • Resolving Issues
  • Problem-Solving Skills
  • Product Knowledge
  • Quality Control
  • Call Center Customer Service

Languages

Arabic
Native or Bilingual
English
Professional Working
French
Professional Working

Timeline

Clerk

Intermarche
07.2016 - Current

Customer Service Representative

Syriatel Customer Service Center
02.2011 - 05.2014

French Language - Languages

Pasteur Middle School

Bachelor's - Tourism And Hotel Management

Damascus Tourism And Institutes
Bassem Zaroura