JENN DE VILLER
Halifax
Summary
Diligent, detail focused, service-oriented professional with record of 15+ years of providing exceptional customer service, including nearly a decade of various management positions. Proven experience in enhancing guest satisfaction through attentive and personalized service and understanding of Brand Loyalty. Thorough team contributor with strong organizational capabilities to ensure guest satisfaction and maintenance of high standards. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Aiming to leverage my skills to successfully fill the Sale Coordinator position within the Halifax Marriott Harbourfront Hotel.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Concierge Lounge Attendant
Marriott Harbourfront Hotel
11.2023 - Current
- Delivered exceptional guest service by anticipating needs and fulfilling Guest's requests.
- Assisted Guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Enhanced guest experience by providing personalized recommendations for dining and entertainment.
Food Runner/Room Service
Marriott Harbourfront Hotel
09.2022 - 11.2023
- Rang in and delivered food orders to Guest rooms, event spaces, and for pick up/take out.
- Delivered food to dine in Guests' tables with a friendly disposition, as well as providing follow up service to complete Guest requests.
- Performed closing cleaning duties, stocking and taking inventory, and balanced and completed shift paperwork.
- Cleaned shelves, counters, tables, and workspaces as necessary.
- Aided with Servers' duties if needed.
Store Sales Leader
Build A Bear
12.2017 - 12.2021
- Arranged and displayed merchandise to promote sales.
- Recommended, selected and helped locate and obtain merchandise based on customer needs and desires.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Opened and closed cash registers, balanced cash drawers and made deposits.
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
Assistant Store Manager
Gymboree
12.2013 - 12.2018
- Participated in floor sets and plan-o-grams to drive on-time execution within allowable hours.
- Liaised with store manager to set specific and actionable goals based on established KPIs.
- Built employee knowledge base by engaging in continuous education, role-playing, and delegating tasks.
- Assisted in recruiting process, hiring and retaining top talent.
- Set example for employees by demonstrating customer service and selling skills. obstacles and weakness. Communicated with clients to address questions, concerns and needs and provide quality customer service.
- Assisted with new employee training and conducted performance reviews to track overall progress.
Education
Associate of Arts - 3D Design and Animation
Center For Arts And Technology
Halifax, NS06.2008
Skills
- Guest Services
- Building Customer Relationships and Loyalty
- Sales Team Leadership
- Merchandise Receiving and Handling
- Highly Adaptable
- Strong Work Ethic
- Excellent At Multitasking
- Proactive And Positive Attitude
Certification
- Non Violent Crisis Intervention Training
- True Colors Personality Workshop for Team Dynamics
Timeline
Concierge Lounge Attendant
Marriott Harbourfront Hotel
11.2023 - Current
Food Runner/Room Service
Marriott Harbourfront Hotel
09.2022 - 11.2023
Store Sales Leader
Build A Bear
12.2017 - 12.2021
Assistant Store Manager
Gymboree
12.2013 - 12.2018
Associate of Arts - 3D Design and Animation
Center For Arts And Technology
Similar Profiles
Ashwin KulkarniAshwin Kulkarni
Rooms Operations Supervisor at Halifax Marriott Harbourfront HotelRooms Operations Supervisor at Halifax Marriott Harbourfront Hotel
Shanitta DowneyShanitta Downey
Housekeeping Supervisor at Atlantica HotelHousekeeping Supervisor at Atlantica Hotel
Kunal DuaKunal Dua
3rd Cook at Halifax Marriott Harbourfront3rd Cook at Halifax Marriott Harbourfront
Khalid HelwaniKhalid Helwani
Mechanic at SYR AutoMechanic at SYR Auto
Anja StarcevicAnja Starcevic
Beauty Advisor at SephoraBeauty Advisor at Sephora