Claudia Matamoros
San Ysidro
Summary
Secure a position in the industry that enables the utilization of my skills and qualities to achieve excellence in my chosen domain, endeavor to show improved results for the prospective employer, and meet new challenges through dedicated perseverance and continual learning. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CONCIERGE LOUNGE ATTENDANT/RESTAURANT HOSTESS
MARRIOTT
01.2024 - Current
- Executed opening and closing duties, including setup of supplies and tools.
- Restocked inventory and maintained cleanliness throughout service areas.
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Guided guests to dining areas, maintaining orderly seating arrangements.
- Monitored dining rooms for safety, service quality, and guest well-being.
- Managed room service orders, ensuring timely delivery of all requests.
- Trained new staff on customer service policies and procedures.
- Coordinated with management to enhance service delivery and operational efficiency.
BANQUET SERVER
MARRIOTT
01.2023 - Current
- Complete final breakdown of setup
- Deliver exceptional service to guests at banquets, ensuring their needs are met
- Setting up banquet rooms according to event specifications including arranging tables, chairs and setting place
- Serving food and beverages to guests, making sure to follow all food safety and alcohol service guidelines
- Assisting with event breakdown and clearing away items once event concludes
- Communicating with the banquet captain and team members to ensure smooth operations and timely service
- Handling guest requests and inquiries professionally, resolving any concerns with care and efficiency
- Keep banquet areas clean, organized, and ready for the next service
- Replenish buffet items and relay food and beverage orders
- Set up, stock and maintain work areas
- Inspect the cleanliness and presentation of all china, glass and silverware prior to use
- Greet guests with a warm welcome
- Served beverages and appetizers to guests in an efficient manner.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Portioned, plated and garnished menu items to meet company standards.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
Server
BANQUET HALL
11.2022 - Current
- Assist with the complete setup of the banquet area
- Relay food and beverage orders
- Maintain a high level of cleanliness and awareness of sanitary practices
- Maintain composure in a fast paced environment
- Greet guests and provide them with menus
- Serve food and drinks in a timely and efficient manner
- Take orders accurately and efficiently
CNA
SHARP HEALTHCARE
Chula Vista
01.2022 - 07.2024
- Collaborated with interdisciplinary team to deliver quality patient care under registered nurse supervision.
- Ensured complete room setup for new admissions, including essential supplies and equipment.
- Oriented patients and families to facility and room layout, enhancing comfort.
- Inventoried and documented patient's personal belongings upon admission and updated records as needed.
- Provided patient care within defined responsibilities, adhering to established unit standards.
- Monitored vital signs and collected specimens, maximizing patient comfort and safety.
- Reported changes in patient conditions to registered nurse or physician promptly.
- Took rapid action in life-threatening situations, ensuring immediate notification of licensed nurse.
CNA
SCRIPPS HEALTHCARE
San Diego
01.2023 - 01.2024
- Collaborated with the interpersonal team in the delivery of quality patient/ resident care under the direction of a registered nurse. Delivered care with consideration to age specific needs and care. Contributes to overall care functions
- Ensures complete room set up for new admission (bedpan, urine container, tissue paper, basin, fresh water, etc.)
- Orients patient/resident and family to the facility/room.
- Inventories and documents patient's personal belongings on inventory sheet upon admission and updates as needed. Accounts for patient's belongings during transfer and discharge
- Completed and signed appropriate documents accurately and timely. Provides patient care within scope of responsibilities.
- Provides and documents daily care of patient per unit standards.
- In monitored units, follows telemetry process and collaborates with central telemetry for initiating/discontinuing monitoring. Identifies and communicates new resident/patient care issues/concerns.
- Communicates changes in patients/residents condition.
- Takes rapid action in life threatening situations and immediately notifies the licensed nurse. Communicates or questions requests outside of scope of practice
- Provided basic patient care and assist in everyday care.
- Assist in bathing patient, changing bedding, and assisting in feeding activities
Sales Associate
TOMMY HILFIGER
Chula Vista
11.2022 - 04.2023
- Greet guests
- Provided excellent customer service by ensuring the patient is the top priority
- Organized racks and shelves to maintain store visual, appeal to engage customers and promote specific merchandise
- Developed customer relationships to grow business and expand client base.
- Catered to diverse groups of people and catered to the various needs
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed trusting relationships with customers by making personal connections.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assessed customer needs to provide assistance and information on product features.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with product selection, sizing and styling.
- Answered store and merchandise questions and led customers to wanted items.
Sales Associate Seasonal
H&M - LAS AMERICAS
San Ysidro
04.2022 - 07.2022
- Worked closely with clients and partners to make it a healthy and positive environment
- Cashier
- Answered customer questions and concerns
- Respond customer requests for additional merchandise or
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Increased sales by offering advice on purchases and promoting additional products
- Processed product returns and assisted customers with other selections
- Loaded and unloaded merchandise using ladder and pallet jack.
Assistant Manager
LA CREPERIA NUTILDA
Chula Vista
06.2021 - 01.2022
- Cashier
- Took to go orders
- Worked closely with clients and partners to create a healthy environment
- Serve tables
- Answered questions about hours seating and complied menu information
- Chef
- Managed all cash
- Catered to all customer needs to provide excellent customer service
- Answered telephone, ability to work in a fast paced environment
Education
Nursing -
SAN DIEGO CITY COLLEGE
SAN DIEGO, CA04.2025
CNA Certified -
HEALTHCARE SCIENCE ACADEMY
SAN01.2022
High School Diploma -
SOUTHWEST HIGH SCHOOL
SAN DIEGO, CA01.2018
Skills
- CPR certification
- Training and mentoring
- Sales expertise
- Social media management
- Hospitality services
- Team building
- Critical thinking
- Medical records management
- Basic patient care
- Customer service excellence
- Active listening skills
- Vital sign monitoring
- Team collaboration
- Front desk operations
- Travel coordination
- Guest relations
- Hospitality expertise
- Time management strategies
- Aseptic techniques
Certification
- CNA Certified
- AHS BLS Certified
Languages
English
Professional
Spanish
Professional
Timeline
CONCIERGE LOUNGE ATTENDANT/RESTAURANT HOSTESS
MARRIOTT
01.2024 - Current
BANQUET SERVER
MARRIOTT
01.2023 - Current
CNA
SCRIPPS HEALTHCARE
01.2023 - 01.2024
Sales Associate
TOMMY HILFIGER
11.2022 - 04.2023
Server
BANQUET HALL
11.2022 - Current
Sales Associate Seasonal
H&M - LAS AMERICAS
04.2022 - 07.2022
CNA
SHARP HEALTHCARE
01.2022 - 07.2024
Assistant Manager
LA CREPERIA NUTILDA
06.2021 - 01.2022
Nursing -
SAN DIEGO CITY COLLEGE
CNA Certified -
HEALTHCARE SCIENCE ACADEMY
High School Diploma -
SOUTHWEST HIGH SCHOOL
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