Open To Work
Jenn Bertrand
Niagara Falls
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Medical Receptionist
Niagara North Family Health Team
St. Catharines
09.2015 - 01.2026
- Welcomed patients and verified insurance information during check-ins.
- Scheduled appointments and coordinated provider calendars effectively.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Answered phone calls and addressed patient inquiries promptly and professionally.
- Processed referrals and communicated with specialists for patient care continuity.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Communicated with patients with compassion while keeping medical information private.
- Routed laboratory or diagnostic results to appropriate staff.
- Efficiently used P.S Suites EMR.
Education
Diploma - Medical Office Administration
Niagara College
Niagara-on-the-Lake, ON 04.2014 - 04.2016
Skills
- Patient scheduling
- EMR management
- Medical Office Administration
- Confidentiality compliance
- Insurance verification
- Referral processing
- Effective communication
- Attention to details
- Typing 66 wpm
- Patient registration
- Compassionate patient care
- Supply ordering
- Organization and time management
- Problem-solving
- Clinical support
- Teamwork
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$20/hr - $760/hrTimeline
Medical Receptionist
Niagara North Family Health Team
09.2015 - 01.2026
Diploma - Medical Office Administration
Niagara College
04.2014 - 04.2016