Jenika Suzanne Manalo
Senior Verifications Specialist
Port Coquitlam
Summary
I am a versatile professional with expertise in coordinating processes, managing documentation, and ensuring accuracy in data verification. I am experienced in handling confidential records, optimizing workflows, and resolving challenges with efficiency. I have strong problem-solving skills and commitment to exceptional customer service, ensuring seamless operations and clear communication.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Senior Verifications Specialist
Sterling Backcheck, a First Advantage Company
10.2021 - Current
- Conduct employment, education, and credential verifications, coordinating with Human Resources and academic institutions.
- Conduct reference interviews to assess candidate qualifications and suitability.
- Perform enhanced number searches to gather additional employer information, supporting fraud detection and prevention measures.
- Conduct data analysis, identify discrepancies, and initiate corrective measures.
- Perform quality audits, ensuring accuracy and compliance with client standards.
- Manage inbound and outbound communications with candidates and clients via phone, email, and fax.
- Collaborate with internal teams to complete verifications and meet client requirements.
- Maintain detailed documentation using web-based applications, ensuring efficient record-keeping.
- Communicate order status and updates to both candidates and clients, ensuring clarity and smooth processes.
- Apply problem-solving skills to resolve verification challenges and discrepancies.
Staffing Specialist
Wells Fargo EGS, LLC.
12.2013 - 08.2020
- Candidate Relations: Pre-screened applications, administered assessments, and assisted applicants with inquiries. Managed recruitment databases and vendor assessments while providing administrative support.
- Recruitment Delivery: Conducted initial interviews (phone and face-to-face) and ensured hiring targets met SLA requirements.
- Sourcing & Outreach: Handled the Employee Referral Program, managed job postings, coordinated external/internal vacancy communications, and represented the company at job fairs.
- Recruitment Administration & Onboarding: Guided candidates through pre-boarding and onboarding requirements, maintained data trackers, and oversaw ATS utilization. Initiated background verifications, pre-employment medical screenings, and collaborated with stakeholders to optimize the candidate experience.
- Process Coordination: Generated and assisted in job offers, facilitated orientation sessions, and supported HR Learning & Development in new hire programs.
Education
Bachelor of Science - Psychology
Manila Tytana Colleges
Pasay City, Metro Manila, Philippines 06.2009 - 04.2013
Skills
- Data Accuracy & Quality Assurance: Skilled in verifying, auditing, and maintaining accurate documentation
- Scheduling & Coordination: Managed high-volume scheduling for recruitment, pre-boarding, and onboarding, ensuring seamless coordination and efficient transitions to different operational adjustments
- Communication & Stakeholder Management: Liaised with multiple stakeholders, ensuring timely responses and clear documentation
- Problem-Solving & Adaptability: Resolved discrepancies, navigated complex processes, and improved workflow efficiency
- Administrative & Technical Proficiency: Experienced in data entry, record-keeping, and web-based systems
- Customer Service & Professional Interaction: Provided guidance, support, and clear explanations in high-paced environments
Timeline
Senior Verifications Specialist
Sterling Backcheck, a First Advantage Company
10.2021 - Current
Staffing Specialist
Wells Fargo EGS, LLC.
12.2013 - 08.2020
Bachelor of Science - Psychology
Manila Tytana Colleges
06.2009 - 04.2013
Similar Profiles
Aline MetwalyAline Metwaly
Enterprise Account Executive/Client Success Partner at Sterling Backcheck CorporationEnterprise Account Executive/Client Success Partner at Sterling Backcheck Corporation
Maria SherafzalMaria Sherafzal
Senior Verifications Officer at Sterling BackcheckSenior Verifications Officer at Sterling Backcheck
Roxanne VeilletRoxanne Veillet
Client and Candidate Care Representative at Sterling BackcheckClient and Candidate Care Representative at Sterling Backcheck
Oscar FowlieOscar Fowlie
Youth Leader at Red Fox Healthy Living SocietyYouth Leader at Red Fox Healthy Living Society
Orawan BakerOrawan Baker
Shop Owner at Nung Ning Beauty SalonShop Owner at Nung Ning Beauty Salon