Roxanne Veillet

• Respond to customer inquiries to resolve issues and improve overall satisfaction.
• Ensure background check process is smooth and effective for clients and candidates.
• Enhanced client relationships by providing prompt and empathetic support.
• Deliver personalized assistance with account-related concerns, fostering trust and loyalty.
• Provided clear and concise explanations to customers to simplify complex processes.
• Addressed service complaints to ensure quick resolution and uphold company standards.
• Provide customer service via phone and emails
• Document interactions via Salesforce

• Enroll patients in the patient support program.
• Opening the patient file. Medical data entry.
• Support patients in the process of obtaining financial access to medication in collaboration with several departments internal and external to the organization.
• Works closely with insurers, physician offices, field case managers.
• Management and resolution of drug coverage issues
• Responsible for file management of more than 500 patients.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Creation of schedules for the nursing staff of the CSSS Pierre-Boucher
  • Respect the availability issued by employees
  • Work in collaboration with employees and managers of establishments (CLSC, CHSLD, Hospital)
  • Ability to work under pressure in a constantly changing work environment
  • Logical, critical analytical mind with the ability to make connections quickly
  • Listen and respond to the needs of employees and employers
  • Relational ease
  • Excellent ability to manage several files simultaneously

• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.