Jenica Carrie
Victoria,BC
Summary
Reliable and detail-oriented professional with experience in administrative support, customer service, and team coordination. Skilled in managing records, data entry, and problem-solving, with a proven ability to work effectively with others to streamline processes and enhance overall satisfaction. Known for building positive relationships through patience, kindness, and a commitment to delivering exceptional service and support.
Overview
14
14
years of professional experience
Work History
Medical Office Administrator
Berna Chiropractic / Raven Spirit Heath & Healing
03.2022 - Current
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Reviewed and sent medical records to other physicians upon request.
- Pulled charts and prepared for nurse and doctor assessment.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients requiring multiple specialists'' involvement.
Health Care Aide
Private Care
08.2013 - 06.2021
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
Sales Associate
American Eagle Outfitters, Inc
01.2011 - 01.2015
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
High School Diploma -
Cowichan Adult Learning Centre
Duncan, BC2008
Skills
- Managing patient records
- Insurance billing procedures
- Customer Service
- Excellent people skills
- Reliable and punctual
- Problem-solving skills
Timeline
Medical Office Administrator
Berna Chiropractic / Raven Spirit Heath & Healing
03.2022 - Current
Health Care Aide
Private Care
08.2013 - 06.2021
Sales Associate
American Eagle Outfitters, Inc
01.2011 - 01.2015
High School Diploma -
Cowichan Adult Learning Centre
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