Jenette A. Vozenilek
Lake Forest
Summary
Versatile customer service professional adept in problem resolution, communication, and education. Experience across multiple industries has honed the ability to connect with clients and address their needs effectively. Committed to leveraging creativity and adaptability to optimize service delivery and customer engagement.
Overview
22
22
years of professional experience
Work History
Wine Associate
Vino Volo
Santa Ana
11.2023 - 11.2025
- Guided customers in selecting wines tailored to preferences and food pairings, enhancing satisfaction.
- Facilitated wine tastings to elevate customer experience and deepen product knowledge.
- Provided insights on wine varieties, regions, and tasting notes to enrich customer understanding.
- Maintained wine inventory by organizing and restocking shelves regularly.
Teller
Wells Fargo Bank
01.2022 - 11.2023
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Processed customer transactions accurately and efficiently.
- Guided customers with account inquiries and recommended banking products.
- Balanced cash drawer daily, ensuring accuracy and accountability.
- Managed administrative tasks to support efficient teller operations.
Nanny
Niebas Residency
01.2015 - 01.2021
- Supervised daily activities, fostering safe and engaging play for children.
- Managed safe transportation for school drop-offs and pick-ups, ensuring timely arrival and peace of mind for parents.
- Prepared nutritious meals and snacks tailored to children's dietary needs, promoting healthy eating habits.
- Maintained a clean and safe environment for children to thrive.
- Communicated with parents about children's progress and daily routines.
Server
Mona Lisa Cucina
01.2018 - 01.2020
- Delivered exceptional customer service, fostering a welcoming atmosphere in a fast-paced dining environment.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Resolved guest concerns swiftly, improving overall guest satisfaction and experience.
- Assisted with menu explanations and recommendations for guests.
- Executed opening and closing duties, ensuring a well-prepared dining area and adequate supply levels.
Swim Instructor
Waterworks Swim
01.2014 - 01.2015
- Instructed swim lessons tailored to diverse skill levels and age groups, enhancing students' confidence and abilities.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Monitored and enforced safety protocols in the pool, ensuring a secure environment for all participants.
- Engaged with parents to discuss student performance and set achievable goals, fostering support for their child's progress.
- Collaborated with team members to improve instructional techniques and strategies.
Teacher 1
YMCA
01.2013 - 10.2014
- Created engaging lesson plans tailored to diverse age groups in community programs to enhance learning experiences.
- Facilitated engaging activities promoting physical fitness and teamwork.
- Implemented safety protocols during all program activities and events.
- Organized classroom materials and resources for effective learning.
Server
Mimi’s Cafe
01.2004 - 01.2013
- Provided exceptional customer service in a high-volume dining environment.
- Coordinated with kitchen staff to ensure timely food delivery and maintain service flow.
- Kept dining area clean and organized throughout shifts to support positive guest experiences.
- Trained employees on company policies, engaged customers to enhance service experience, and managed cash handling tasks at day's end.
Education
Orange Coast College - Early Childhood Education
Orange Coast College
Costa Mesa01-2019
Bacholers - Psychology, Education
University of California Irvine
Irvine, CA01-2013
Skills
- Sales techniques
- Customer service
- Inventory management
- Problem resolution
- Risk management
- First aid certification
- First aid
- Time management
- Reliability and trustworthiness
- Dependable
- Superior communication skills
- Positive attitude
- Special needs expertise
Volunteer Experience
- Assistant Teacher, ThinkTogether, 01/01/12, 12/31/13, Conducted one on one tutoring sessions, Led weekly discussions and reflection sessions, Built strong interpersonal skills with students
- Volunteer, Wetlands & Wild Care Center, 01/01/14, 12/31/14, Responsible for upkeep and care of animals, Cleaned cages and distributed meals, Measured out medications
Timeline
Wine Associate
Vino Volo
11.2023 - 11.2025
Teller
Wells Fargo Bank
01.2022 - 11.2023
Server
Mona Lisa Cucina
01.2018 - 01.2020
Nanny
Niebas Residency
01.2015 - 01.2021
Swim Instructor
Waterworks Swim
01.2014 - 01.2015
Teacher 1
YMCA
01.2013 - 10.2014
Server
Mimi’s Cafe
01.2004 - 01.2013
Orange Coast College - Early Childhood Education
Orange Coast College
Bacholers - Psychology, Education
University of California Irvine