Violette D'Amboise
Mount Carmel-Mitchells Brook-St. Catherines,ON
Summary
Experienced professional in the hospitality industry with a track record of providing exceptional service in fast-paced dining environments. Recognized for strong commitment to teamwork and dedication to customer satisfaction. Known for versatility and reliability, consistently adapting to evolving needs and ensuring seamless operations through effective communication and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server / Bartender / Wine Tasting Associate
Wayne Gretzky Estates
05.2023 - 11.2024
- Be knowledgeable in of 30+ item food menu and drink menu, whiskey bar, and wine for each event
- Served food and beverages promptly with focused attention to customer needs.
- Bus and prepare 30 tables to expectations
- Ensure smart serve standard and safe food handling practices are met
- Demonstrated strong multitasking skills by managing multiple 6 -8 table sections without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server / Bartender / Host
The Keg Steakhouse and Bar
05.2022 - 06.2023
- Provide exceptional and enthusiastic fine dining service
- Serve booked out events at fine dining expectations
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Organize seating for serving staff in200+ table setting
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Brand Ambassador
American Eagle/Aerie, Pen Centre
08.2021 - 12.2021
- Following sales techniques to efficiently find customer’s wants and needs
- Maintain a high-energy environment and attitude for customer service
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Bartender
Nitro Nightclub
06.2024 - Current
- Served high customer volumes of 300 person capacity bar during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Landscaping
Natural Blends Contracting
04.2021 - 08.2021
- Meet physical labour demands, including heavy lifting and constant movement
- Regular lawn/garden maintenance, yard restorations, and new build outdoor construction
- Following directions and working within a team
- Successfully completing work in outdoor climates and conditions
Kitchen Staff
McDonald's
06.2016 - 03.2019
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Provide food products at and above company standards
- Exceptional customer service
- Obligated to meet service/cook times and prevent pending orders at high pace
Education
Bachelor of Arts - Kinesiology
Brock University
St. Catharines, ON06-2024
High School Diploma -
Saint Joan of Arc Catholic High School
Barrie, ON06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- High volume dining
- Service prioritization
- Sales techniques
- Team collaboration
- POS system operation
Certification
- BLS & Emergency first aid
- Smart serve
- WHMIS Safety Training
- Safe talk certified & More feet on the ground mental health
- Practical athletic therapy training
Languages
English
Native or Bilingual
Accomplishments
Available upon request
Timeline
Bartender
Nitro Nightclub
06.2024 - Current
Server / Bartender / Wine Tasting Associate
Wayne Gretzky Estates
05.2023 - 11.2024
Server / Bartender / Host
The Keg Steakhouse and Bar
05.2022 - 06.2023
Brand Ambassador
American Eagle/Aerie, Pen Centre
08.2021 - 12.2021
Landscaping
Natural Blends Contracting
04.2021 - 08.2021
Kitchen Staff
McDonald's
06.2016 - 03.2019
- BLS & Emergency first aid
- Smart serve
- WHMIS Safety Training
- Safe talk certified & More feet on the ground mental health
- Practical athletic therapy training
Bachelor of Arts - Kinesiology
Brock University
High School Diploma -
Saint Joan of Arc Catholic High School
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