Jenelle Kelly
Epworth,NL
Summary
I am an Assistant Manager at Legge’s Enterprise 2018 LTD with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in money handling and team leadership, I successfully improved operational efficiency and fostered a positive work environment while ensuring compliance with safety regulations.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Legge’s Enterprise 2018 LTD
Marystown, NL
07.2010 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Graduation Certificate -
Marystown Central High School
Marystown, NL06.2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Employee scheduling
- Staff development
- Sales growth
Languages
English
Professional Working
Timeline
Assistant Manager
Legge’s Enterprise 2018 LTD
07.2010 - Current
High School Graduation Certificate -
Marystown Central High School