Jeneen Garfa
Markham,ON
Summary
Highly motivated Sales Associate with great customer service and sales experience.
Overview
4
4
years of professional experience
Work History
Team Lead
Dynamite
Markham, Ontario
01.2026 - Current
- Provided exceptional customer service while creating a welcoming and positive experience for every client.
- Answered phone calls, assisted with customer inquiries, placed merchandise on hold, and communicated store policies and product availability.
- Managed cash handling, POS transactions, and daily opening and closing procedures with accuracy.
- Led and supported the sales team while maintaining an organized, efficient, and professional store environment.
Key holder/Supervisor
Broadway Fashion
Markham
10.2024 - 01.2026
- Opened and closed store, executing cash reconciliation and security procedures to safeguard assets
- Proactively recommend additional products/services to enhance customer experience and drive sales
- Handle customer concerns and resolve issues professionally to maintain brand standards
- Reorganized and refolded clothing to enhance presentation and attract customer engagement
- Performed inventory cycle counts to maintain accurate stock levels and support inventory management
- Process customer payments using the point of sale system
- Maintained cleanliness and order in the work area
Sales Associate
Candy Store
Markham
04.2025 - 08.2025
- Educated customers on products, offering suggestions based on their preferences
- Operated the cash register and handled transactions accurately
- Assisted in stocking shelves and setting up displays to ensure product availability and visibility
- Maintained store cleanliness and organization to enhance customer shopping experience
- Regularly swept and mopped floors to maintain cleanliness in the store
Sales Associate
Hudson's Bay
Markham
11.2023 - 01.2024
- Engaged with customers to identify needs and drive sales through tailored recommendations
- Arranged and displayed products on sales floor to enhance shopping experience and increase customer satisfaction
- Managed Return Desk operations, assisting customers with returns and exchanges, ensuring quality checks, securing items with security tags, locating receipt transaction numbers, and verifying pricing
- Used Point of Sale system, Return Bear system and internal systems
Pottery Instructor
City of Markham
Markham
09.2022 - 08.2023
- Designed and executed engaging lesson plans and projects for diverse age groups at Markham Museum
- Instructed kids, teens and adults based on the registered course
- Maintained confidentiality of participant information while overseeing pottery studio set-up and clean-up
- Communicated via email/walkie-talkies for updates
Receptionist / Tour guide
City of Markham
Markham
01.2023 - 01.2023
- Provided tour guide services to the general public during site visits
- Managed customer inquiries via email and phone, processing debit and credit transactions efficiently.
- Conducted daily building checks to ensure all museum spaces are ready for visitors
- Used Microsoft Word, Outlook, Excel and point of sale systems
Education
Ontario college Diploma - Medical Esthetics
Centennial College ( Morningside Campus )
Scarborough, ON12-2026
High school Diploma -
Bill Hogarth Secondary School
Markham, ON06-2023
Skills
- Point of Sale system
- Cash Handling
- Client Record Management
- Inventory management
- Bilingual (French & English)
- Multitasking
- Professional Communication
- Phone Etiquette
- Conflict Resolution
- Jane app
Timeline
Team Lead
Dynamite
01.2026 - Current
Sales Associate
Candy Store
04.2025 - 08.2025
Key holder/Supervisor
Broadway Fashion
10.2024 - 01.2026
Sales Associate
Hudson's Bay
11.2023 - 01.2024
Receptionist / Tour guide
City of Markham
01.2023 - 01.2023
Pottery Instructor
City of Markham
09.2022 - 08.2023
Ontario college Diploma - Medical Esthetics
Centennial College ( Morningside Campus )
High school Diploma -
Bill Hogarth Secondary School