Jency Paul
Sydney,Nova Scotia
Summary
Accomplished professional with a proven track record at Concentrix, enhancing customer satisfaction and sales through expert product knowledge and rapport building. Skilled in objection handling and interpersonal communication, adept at mentoring teams to exceed sales goals. Demonstrates exceptional brand awareness and customer service, contributing to significant performance improvements.
Overview
8
8
years of professional experience
Work History
Sales Advisor
Concentrix
05.2022 - 05.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Flight Attendant
InterGlobe Aviations Ltd. "Indigo Airlines"
09.2019 - 04.2022
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Airport Security Officer
InterGlobe Aviations Ltd. "Indigo Airlines"
03.2017 - 07.2018
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, luggage, and cargo.
Customer Service Team Leader
Bird Worldwide Flight Services
07.2015 - 01.2017
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Evaluated customer service staff performance and provided constructive feedback.
- Developed efficient schedules, optimizing team resources to meet fluctuating demand.
Education
Diploma In Travel And Tourism - Tourism -Travel Studies
CIMAMS
Kochi,India12.2014
Bachelor Of Science - Aircraft Maintenance Engineering
Singhania University
Rajasthan, India03.2014
Skills
- Sales experience
- Customer service experience
- Brand Awareness
- Building rapport
- Objection handling
- Coaching and Mentoring
- Interpersonal communication skills
Accomplishments
•6E Achiever - Employee of the year, Interglobe Aviation Ltd for handling medical emergency on board the flight.
•6E Security Star- Awarded for identifying dangerous goods/weapon while screening of registered baggage
Languages
English
Malayalam
Hindi
Timeline
Sales Advisor
Concentrix
05.2022 - 05.2023
Flight Attendant
InterGlobe Aviations Ltd. "Indigo Airlines"
09.2019 - 04.2022
Airport Security Officer
InterGlobe Aviations Ltd. "Indigo Airlines"
03.2017 - 07.2018
Customer Service Team Leader
Bird Worldwide Flight Services
07.2015 - 01.2017
Diploma In Travel And Tourism - Tourism -Travel Studies
CIMAMS
Bachelor Of Science - Aircraft Maintenance Engineering
Singhania University
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