Jen Follack

Managed team dynamics to ensure successful outcomes.

Led team of 13 store general managers across central Alberta and northern BC.

- lead weekly leadership meetings, along with monthly 1-1 and in depth, quarterly visits with business partners

Dedicated time each week to personal development exercises.

- disciplined with how I execute communication to executive leaders.

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• Maintain Mark’s performance management expectations including progressive discipline where necessary.
• Follows the disciplinary process consistently and impartially.
• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

Customer service

- I am a brand ambassador for Marks through our loyalty program and credit card program

Operations

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• Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversees preparation for annual inventories.
• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Customer service

- provide exceptional Omni channel experience by offering in story, commerce sales and fulfilling e-commerce orders with defined service level agreement

- support organization in customer centric environment.

Operations

- demonstrates and follows up on execution of Marks, visual compliance, standard store, maintenance, and pricing standards

- establishes a plan and follows up on execution of weekly price changers promotional set ups and department SOP‘s as per Work book resulting in 100% system pricing

- responsible to deliver your annual corporate shrink targets through team education, enforcement of LP and audit standards and inventory control

-follows and insurers, compliance of all corporate LP cash, and audit

- Creates and or monitors the creation of effective store weekly scheduling for both sales and support functions. I have extensive background in financial discipline.

Training

- provide continuous feedback and coaching to all members based on key metrics and observed behaviours through shift starters one on one performing management coaching programs. I have also created development plans and conducted annual appraisals for management teams and direct reports and support and coach to improve any performance gaps and conduct ongoing coaching to improve a high performing team.

- create succession, plans through continuous training and development for all high performers

Customer service

- provide leadership to the team constantly coaching and follow up to ensure delivery of service is model standard.

-provide exceptional Omni channel experience by offering in-store, e-commerce sales and fulfilling e-commerce orders within defined service levels

- support the customer experience through timely processing and movement of inventory to the sales floor

Operations

- implement communicate and ensure compliance with all operating procedures, process and policies

-manage scheduling and follow up of execution on shipping and receiving e-commerce fulfilling operations, cash management and operation systems and compliance

-assess in preparation and execution of annual inventories

- follows and insurance compliance of all corporate LP cash and audit and OH&S policies and procedures

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Worked in top-tier medical home within the agency.

Communicated directly with clients' families.

Managed everyday household chores efficiently.

Designed and executed daily meal plans and menus.

Organized and maintained doctor appointment schedules.