Jen Dunlop
Kelowna,British Columbia
Summary
Accomplished Sales Manager offering 20 years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Independent Sale Director
Mary Kay Cosmetics Ltd
11.2004 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with team to implement continuous improvements and exceed team goals.
- Trained, Mentored and Coached team members on how to run a successful Mary Kay business
- Held weekly meetings, events and functions in person and zoom
Store Manager
Melanie Lyne
08.2009 - 11.2011
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
District Manager
Please Mum
02.2007 - 06.2009
- Supervised 3 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Retail Store Manager
Liz Claiborne
10.2005 - 02.2007
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained team members in successful strategies to meet operational and sales targets.
Clothing Department Manager
Sport Chek
10.1998 - 10.2005
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
Graduate Certificate - ECE
Stratford Career Institute
Home Distance Learning2004
High School Diploma -
Rutland Senior Secondary School
Kelowna, BC06.1997
Skills
- Strategic Planning
- Time management
- Relationship building
- Product knowledge
- Customer engagement
- Organizational skills
- Sales presentations
- Sales coaching
- Conflict resolution
- Problem solving
- Networking abilities
- Adaptability
Timeline
Store Manager
Melanie Lyne
08.2009 - 11.2011
District Manager
Please Mum
02.2007 - 06.2009
Retail Store Manager
Liz Claiborne
10.2005 - 02.2007
Independent Sale Director
Mary Kay Cosmetics Ltd
11.2004 - Current
Clothing Department Manager
Sport Chek
10.1998 - 10.2005
Graduate Certificate - ECE
Stratford Career Institute
High School Diploma -
Rutland Senior Secondary School
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