JEN COURTNEY
Listowel,ON
Summary
- Bringing communities together through initiatives such as county-wide book clubs, educational programs on physical, mental, and emotional well-being, and conversation circles designed to foster connections among newcomers.
- Reaching over 1,000 people through diverse programming in 2023/2024.
- Hosting goal-oriented workshops focused on creating and implementing action plans for career and personal growth.
- Co-founded Soul Session women’s retreats, where 150 women gather to build community and learn about women’s health, safety, and well-being.
- Presenting in over 50 class visits and engaging with thousands of youth in more than a dozen schools.
- Hosted 5 annual fundraisers, raising thousands of dollars for our local women’s
shelter
Overview
13
13
years of professional experience
1
1
Certification
Work History
Library Assistant
North Perth Public Library
10.2022 - Current
- Consistently implementing inclusive and engaging programs for the North Perth community and beyond, with over 75 unique programs successfully completed to date
- Collaborating with colleagues and external organizations on large/small-scale projects to remove barriers and extend outreach into the community
- Organizing, communicating, and executing high-quality initiatives to serve our community, while carefully considering timelines and budgets
- Fostering strong community relationships to increase awareness around the library's services, resources and programming
- Ensuring all patrons are met with excellent customer service: feeling seen, helped, and heard
- Prioritizing intentionality in creating a welcoming, interactive and accessible space
- Managing daily tasks such as collection maintenance, tech and printing services, data collection, and providing reader advisory assistance to patrons
Owner
The Family Tree
05.2012 - 01.2020
- Envisioned, implemented, and managed a successful business with a strong focus on community connection and exceptional customer experience
- Conducted interviews, trained, and supervised employees
- Held full responsibility for purchasing and managing an annual budget
- Established, updated, and enforced policies to ensure consistency and quality
- Monitored market conditions to set competitive pricing structures and leverage emerging trends
- Developed and executed promotional strategies to drive business success while ensuring growth and customer satisfaction
- Created and formalized processes for a smooth transition to new ownership following the sale of the business
Certification
Canadian Cross First Aid & CPR
Accessibility for Ontarians with Disabilities Act- AODA
Creating Engaging Spaces: ALA eLearning
Customer Service - Set7
Online courses with Ryan Dowd & Niche Academy on Homelessness, De-escalation,
Mental Health, Conflict Resolution, Workplace Issues, Writing Effective AIT Text,
Masterclass: Unlock Your Voice: Becoming an Effective Communicator-Vinh Quang Giang
Business Excellence - Conestoga College
Currently enrolled in beginner-level Spanish course
Timeline
Library Assistant
North Perth Public Library
10.2022 - Current
Owner
The Family Tree
05.2012 - 01.2020
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