ETHAN NGUYEN
Stockton
Summary
Proficient skills in professional communication, technology, and organization, effective in teamwork-based tasks and customer accommodation. Offering three years of experience in high-volume customer support environments.
Overview
4
4
years of professional experience
Work History
Library Assistant
William Knox Holt Library
Stockton
11.2022 - 05.2025
- Assisted students, faculty, alumni, etc. with locating resources and information in library collections
- Maintained organization of library materials and ensured proper shelving practices
- Facilitated technology assistance for patrons using computers and digital resources
- Collaborated with team members to enhance user experience within the library environment
- Managed inventory of supplies and requested replacements as needed for operations
- Answered patrons' questions and assisted in finding materials requested
- Maintained accurate records of circulation activities including check-ins and outs and overdue items
- Answered phones to respond to patron inquiries or direct calls appropriately
- Performed basic computer troubleshooting and maintenance tasks
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors
- Processed interlibrary loan requests for patrons
- Prepared reports on library usage statistics
Server
Angry Fish
San Lorenzo
01.2022 - 08.2022
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.
- Kept a high level of cleanliness and sanitation.
- Made sure that the kitchen was kept clean and free of debris and water.
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
- Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup.
- Resolved issues in a professional and timely manner, resulting in higher customer satisfaction ratings.
- Took credit card, cash, and gift certificate payments and gave cash transactions change.
- Educated new employees on the restaurant's practices, culture, and procedures.
- Increased operational efficiency by restocking employee and customer supplies such as ice, condiments, utensils, napkins, trays, and delivery bags during slow periods.
Cook/Cashier
Little Caesars Pizza
San Lorenzo
08.2021 - 11.2021
- Collaborated with the team to determine the most efficient use of drivers based on load type and planned routes.
- Prepared appealing, delectable food using grillers, fryers, and technological equipment.
- Called out ticket numbers, paging, and texting customers to inform them of completed food orders.
- Prepared menu items according to precise measurements and recipes.
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
- Had professional interactions with customers and peers, which aided in the development of clear communication and active listening skills.
- Kept track of food, equipment, liquor, and silverware inventories so that shortages could be reported to the appropriate people.
- Provided support and mentoring to new team members as they learned various navigational duties, such as customer communication and services.
- Was responsible for processing up to 100 customer orders per day.
Education
High School -
KIPP King Collegiate
San Lorenzo, CA01.2022
Some College (No Degree) - Biochemistry
University of The Pacific
Stockton, CASkills
- Heavy lifting and merchandise handling
- Transaction processing
- Telephone etiquette and customer service
- Cleaning and sanitizing practices
- Cash register operations and credit card authorizations
- Store stocking
- Adaptability and multitasking
- Computer proficiency and software knowledge
- Employee training
- Team collaboration
- Time management
- Library technology
- Shelf reading
Languages
English
Professional
Vietnamese
Professional
Timeline
Library Assistant
William Knox Holt Library
11.2022 - 05.2025
Server
Angry Fish
01.2022 - 08.2022
Cook/Cashier
Little Caesars Pizza
08.2021 - 11.2021
High School -
KIPP King Collegiate
Some College (No Degree) - Biochemistry
University of The Pacific