Jemima Thankachan Samu
Toronto,Canada
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
4
4
years of professional experience
Work History
Cashier/Retail Merchandising Associate
Cashier
12.2020 - 10.2022
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Coordinated promotional events such as special sales or clearance items.
- Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
General Merchandise Expert
Walmart
Toronto
10.2022 - 01.2024
- Company Overview: Toronto
- Managed customer service staff by communicating expectations and monitoring and analyzing results
- Coached and provided feedback to staff to improve performance and achieve company objectives
- Analyzed customer feedback data to identify trends and areas of improvement in the customer service department
- Identified opportunities for improving customer satisfaction ratings through continuous process optimization
- Drafted detailed reports summarizing all aspects of the customer service team's operations each month
- Toronto
Overnight Stocker And Receiver
Walmart
02.2024 - 08.2024
- Maintained compliance with company policies and procedures
- Recognized outstanding contributions from individuals on the night shift through rewards programs
- Prepared detailed reports for senior management outlining key performance metrics for the night shift
- Maintained an organized work environment by delegating tasks among team members and monitoring their progress
- Monitored stock levels throughout the night shift and replenished as necessary to meet customer demand
Education
ASSOCIATE IN ARTS (A.A.) - ARCHITECTURE
Centennial College
Skills
- Attention to detail
- Shipping and receiving
- Merchandise handling
- Inventory Management
- Teamwork and Cooperation
- Excellent time management skills
- Exceptional interpersonal communication
- Inspection and quality control
Timeline
Overnight Stocker And Receiver
Walmart
02.2024 - 08.2024
General Merchandise Expert
Walmart
10.2022 - 01.2024
Cashier/Retail Merchandising Associate
Cashier
12.2020 - 10.2022
ASSOCIATE IN ARTS (A.A.) - ARCHITECTURE
Centennial College
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