Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Jelyne Murray

Richmond Hill,ON

Summary

Dynamic Beauty Specialist with proven expertise at Shoppers Drug Mart, excelling in inventory management and customer service. Successfully enhanced store image through strategic visual merchandising and social media marketing, resulting in increased customer engagement. Adept at problem-solving and building client relationships, consistently surpassing sales targets and fostering loyalty for overall positive customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Beauty Specialist (Full Time)

Shoppers Drug Mart
Newmarket, Ontario
08.2021 - Current
  • Low stock, claims, and cycle counts are conducted on a daily basis to maintain store inventory.
  • Follow the Merchandising Calendar, bi-weekly updates, displays, signs, and set up promotions as directed by the Flip and Cosmetic Manager to maintain the store image.
  • Resolves customers' complaints within store policies and guidelines, having an increased return of satisfied customers, giving a positive experience.
  • Use beauty tools and resources to demonstrate expertise, build customer loyalty, and increase sales margins (PC Optimum points, Beauty RX Derm, Beauty Now).
  • Developing and implementing new policies and procedures to increase sales and productivity.
  • Provide content for the store's Instagram creative direction on highlights, posts, reels, and store promotions, which resulted in increased followers.
  • Consistently meet and exceed performance expectations.
  • Attends Spring and Fall educational workshops to ensure product knowledge is current and up to date for multiple product lines: SDMU Academy, Vendor Schools, Cosmetics web trainings, YouTube.
  • Keeping the overall image of the luxury department clean, faced, and well-stocked.

Beauty Specialist (Part Time)

Shoppers Dug Mart
Markham, Ontario
07.2019 - 08.2021
  • Merchandising completed planograms, signs, pre-packs, and labels according to store standards.
  • Building client relationships, using assisted selling to maintain client accounts, and to promote events.
  • Fully capable of cashier duties, including refunds, rain checks, and completed transactions to store standards.
  • Maintaining a clean environment, stock is faced up to store standards.
  • Making sure signage is up to date with what the promotions are to be in the store.(20x the points)

Education

Diploma - Esthetics & Spa Therapies [Honours]

Seneca College
North York
09-2019

1 Year of General Arts - Drawing & Painting

OCADU
Toronto, ON
06-2017

High School Diploma -

Jean Vanier RC High School
09-2015

Skills

  • Inventory management
  • Visual merchandising
  • Customer service
  • Sales promotion
  • Product demonstration
  • Social media marketing
  • Microsoft (Word, Excel, Teams)
  • Event planning
  • Communication
  • Problem solving
  • Organization

Certification

  • Smart Serve -2021

Affiliations

  • Volunteer Salvation Army and food Shelters

References

References available upon request.

Timeline

Beauty Specialist (Full Time)

Shoppers Drug Mart
08.2021 - Current

Beauty Specialist (Part Time)

Shoppers Dug Mart
07.2019 - 08.2021

Diploma - Esthetics & Spa Therapies [Honours]

Seneca College

1 Year of General Arts - Drawing & Painting

OCADU

High School Diploma -

Jean Vanier RC High School

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Jelyne Murray