Summary
Overview
Work History
Education
Skills
Timeline
TRAINING
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Jellykwin Astudillo

Calgary,Canada

Summary

Detail-oriented and adaptable professional with a proven track record as a Client Service Associate, Administrative Assistant, Virtual Assistant, and Social Media Manager. Expertise in organizing tasks, managing communications, and enhancing online presence, complemented by a reputation for reliability and keen attention to detail. Proficient in scheduling, email management, content creation, and client support, demonstrating a proactive approach to challenges. Committed to contributing efficiency and creativity while embracing continuous learning in a dynamic work environment.

Overview

8
8
years of professional experience

Work History

General Virtual Assistant/Content & Social Media Manager

Multiple Clients
05.2022 - Current
  • Scheduling & Calendar Management – Schedule appointments and manage calendars efficiently.
  • CEO & Business Support – Assist the CEO with various crucial tasks that contribute to business success.
  • Email Management – Organizing, replying, and filtering emails or social media messages.
  • Data Entry & Organization – Updating spreadsheets, databases, and records.
  • File & Document Organization – Sorting, renaming, and managing files.
  • Basic Customer Support – Responding to inquiries via email, chat, or social media.
  • Community Engagement – Liking, commenting, and responding to messages or comments.
  • Content Organization – Keeping track of content ideas, drafts, and media files.
  • Graphic Design (Basic) – Creating simple visuals using Canva for social media posts.
  • Ad-hoc Tasks – Handle various unexpected or urgent tasks to ensure smooth business operations.
  • Problem-Solving – Adapt to challenges and address them efficiently.

Office Admin Assistant/Housekeeping

The Guest House Laoag
05.2022 - 09.2023


  • Cleaning and maintenance of units/rooms
  • Changing linens and towels
  • Stocking amenities and supplies
  • Reporting any maintenance issues
  • Ensuring a welcoming and tidy environment for guests
  • Assist with guest check-in/check-out processes.
  • Communicate any guest requests or issues to management promptly.
  • Support online reservation management by updating availability and coordinating with guests.

General Manager, Administration

Manganen - Ilocos Best
02.2021 - 05.2022


  • Oversee various aspects of business operations.
  • Manage financial transactions, including invoicing and payment processing.
  • Prepare and cook meals from a diverse menu with precision and quality.
  • Skillfully pack and package orders for take-out, maintaining freshness and presentability.
  • Provide friendly and efficient service to customers for a delightful experience.
  • Clear and clean tables, trays, and chairs to maintain a clean dining area.
  • Keep records of the quantities of food used and manage inventory.
  • Use manual and electrical appliances to clean, peel, slice, and trim foodstuffs, and wash, peel, and cut vegetables and fruit.
  • Clean and sanitize the kitchen, including work surfaces, cupboards, storage areas, appliances, and equipment.
  • Receive, unpack, and store supplies in refrigerators, freezers, cupboards, and other storage areas.

Client Service Associate/ Marketing Assistant (Bank Teller)

BDO Unibank Inc.
08.2017 - 03.2022
  • Process over-the-counter transactions with accuracy and efficiency, including deposits, withdrawals, payments, foreign currency exchanges, and miscellaneous transactions.
  • Assist clients in account opening, placements, and provide after-sales services.
  • Address client inquiries promptly and provide exceptional customer service.
  • Resolve issues and concerns effectively, ensuring client satisfaction.
  • Accurately balance cash drawers and adhere to strict security protocols.
  • Operate the banking software (AS400) to manage customer accounts and record-keeping.
  • Use T4S (Teller for Signature) system to process transactions, verify and signing off on transaction documents.
  • Maintain confidentiality of sensitive information and adhere to regulatory guidelines.
  • Collaborate with team members to ensure smooth operations and customer satisfaction.
  • Delivered exceptional client support by resolving inquiries and enhancing customer satisfaction.
  • Managed account transactions efficiently, ensuring accuracy and compliance with bank policies.

Education

Bachelor of Science - Business Administration, Financial Management

NEW ERA UNIVERSITY
Quezon CIty, Philippines
04-2017

Skills

  • Administrative Tasks
  • Technical skills in banking
  • Cash Handling and Mathematics
  • Financial knowledge
  • Process Bank transactions
  • Proficiency in Microsoft Office/ Google Suite
  • Basic Graphic Design (Canva)
  • Video Editing
  • Social Media Management
  • Data Management
  • Customer Service/Support
  • Basic Bookkeeping
  • Data Entry
  • Food Packaging
  • File organization
  • Online research

Timeline

General Virtual Assistant/Content & Social Media Manager

Multiple Clients
05.2022 - Current

Office Admin Assistant/Housekeeping

The Guest House Laoag
05.2022 - 09.2023

General Manager, Administration

Manganen - Ilocos Best
02.2021 - 05.2022

Client Service Associate/ Marketing Assistant (Bank Teller)

BDO Unibank Inc.
08.2017 - 03.2022

Bachelor of Science - Business Administration, Financial Management

NEW ERA UNIVERSITY

TRAINING

  • Marketing Assistant 101 2019
  • Customer Service Training 2017
  • Personal Effectiveness Training 2017
  • Technical Skills Training 2017
  • Data Privacy Act 2022
  • Anti-Money Laundering 2022
Jellykwin Astudillo