Jellykwin Astudillo
Calgary,Canada
Summary
Detail-oriented and adaptable professional with a proven track record as a Client Service Associate, Administrative Assistant, Virtual Assistant, and Social Media Manager. Expertise in organizing tasks, managing communications, and enhancing online presence, complemented by a reputation for reliability and keen attention to detail. Proficient in scheduling, email management, content creation, and client support, demonstrating a proactive approach to challenges. Committed to contributing efficiency and creativity while embracing continuous learning in a dynamic work environment.
Overview
8
8
years of professional experience
Work History
General Virtual Assistant/Content & Social Media Manager
Multiple Clients
05.2022 - Current
- Scheduling & Calendar Management – Schedule appointments and manage calendars efficiently.
- CEO & Business Support – Assist the CEO with various crucial tasks that contribute to business success.
- Email Management – Organizing, replying, and filtering emails or social media messages.
- Data Entry & Organization – Updating spreadsheets, databases, and records.
- File & Document Organization – Sorting, renaming, and managing files.
- Basic Customer Support – Responding to inquiries via email, chat, or social media.
- Community Engagement – Liking, commenting, and responding to messages or comments.
- Content Organization – Keeping track of content ideas, drafts, and media files.
- Graphic Design (Basic) – Creating simple visuals using Canva for social media posts.
- Ad-hoc Tasks – Handle various unexpected or urgent tasks to ensure smooth business operations.
- Problem-Solving – Adapt to challenges and address them efficiently.
Office Admin Assistant/Housekeeping
The Guest House Laoag
05.2022 - 09.2023
- Cleaning and maintenance of units/rooms
- Changing linens and towels
- Stocking amenities and supplies
- Reporting any maintenance issues
- Ensuring a welcoming and tidy environment for guests
- Assist with guest check-in/check-out processes.
- Communicate any guest requests or issues to management promptly.
- Support online reservation management by updating availability and coordinating with guests.
General Manager, Administration
Manganen - Ilocos Best
02.2021 - 05.2022
- Oversee various aspects of business operations.
- Manage financial transactions, including invoicing and payment processing.
- Prepare and cook meals from a diverse menu with precision and quality.
- Skillfully pack and package orders for take-out, maintaining freshness and presentability.
- Provide friendly and efficient service to customers for a delightful experience.
- Clear and clean tables, trays, and chairs to maintain a clean dining area.
- Keep records of the quantities of food used and manage inventory.
- Use manual and electrical appliances to clean, peel, slice, and trim foodstuffs, and wash, peel, and cut vegetables and fruit.
- Clean and sanitize the kitchen, including work surfaces, cupboards, storage areas, appliances, and equipment.
- Receive, unpack, and store supplies in refrigerators, freezers, cupboards, and other storage areas.
Client Service Associate/ Marketing Assistant (Bank Teller)
BDO Unibank Inc.
08.2017 - 03.2022
- Process over-the-counter transactions with accuracy and efficiency, including deposits, withdrawals, payments, foreign currency exchanges, and miscellaneous transactions.
- Assist clients in account opening, placements, and provide after-sales services.
- Address client inquiries promptly and provide exceptional customer service.
- Resolve issues and concerns effectively, ensuring client satisfaction.
- Accurately balance cash drawers and adhere to strict security protocols.
- Operate the banking software (AS400) to manage customer accounts and record-keeping.
- Use T4S (Teller for Signature) system to process transactions, verify and signing off on transaction documents.
- Maintain confidentiality of sensitive information and adhere to regulatory guidelines.
- Collaborate with team members to ensure smooth operations and customer satisfaction.
- Delivered exceptional client support by resolving inquiries and enhancing customer satisfaction.
- Managed account transactions efficiently, ensuring accuracy and compliance with bank policies.
Education
Bachelor of Science - Business Administration, Financial Management
NEW ERA UNIVERSITY
Quezon CIty, Philippines04-2017
Skills
- Administrative Tasks
- Technical skills in banking
- Cash Handling and Mathematics
- Financial knowledge
- Process Bank transactions
- Proficiency in Microsoft Office/ Google Suite
- Basic Graphic Design (Canva)
- Video Editing
- Social Media Management
- Data Management
- Customer Service/Support
- Basic Bookkeeping
- Data Entry
- Food Packaging
- File organization
- Online research
Timeline
General Virtual Assistant/Content & Social Media Manager
Multiple Clients
05.2022 - Current
Office Admin Assistant/Housekeeping
The Guest House Laoag
05.2022 - 09.2023
General Manager, Administration
Manganen - Ilocos Best
02.2021 - 05.2022
Client Service Associate/ Marketing Assistant (Bank Teller)
BDO Unibank Inc.
08.2017 - 03.2022
Bachelor of Science - Business Administration, Financial Management
NEW ERA UNIVERSITY
TRAINING
- Marketing Assistant 101 2019
- Customer Service Training 2017
- Personal Effectiveness Training 2017
- Technical Skills Training 2017
- Data Privacy Act 2022
- Anti-Money Laundering 2022