Jellicia Jothithasan
Toronto,ON
Summary
Dynamic leader with proven expertise in activities supervision and emotional awareness, honed at BGC Dovercourt and YMCA. Excelled in team leadership, enhancing program quality and participant satisfaction. Spearheaded innovative training, achieving significant improvements in staff performance and camper engagement. Skilled in policy analysis and behavioral health, consistently exceeding employer expectations.
Qualified youth coordinator with strong background in program coordination and support. Proven ability to manage and implement various programs, contributing to team success and client satisfaction. Demonstrated effective communication and problem-solving skills in dynamic environments.
Overview
5
5
years of professional experience
Work History
Children's Program Worker
BGC Dovercourt
01.2023 - Current
- Maintained accurate records of all program-related activities, ensuring compliance with regulatory guidelines.
- Supervised activities and events for large groups.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Led training sessions for new staff members, ensuring they were well-equipped to fulfill their roles within the organization effectively.
- Provided children a safe environment
- Assisted youth with special conditions to meet basic needs.
- Planned educational and recreational program plans to help children and youth reach daily goals
- Developed strong relationships with students, creating a supportive atmosphere conducive to academic success during extended hours programming.
- Maintained open communication with parents, keeping them informed on their child''s progress throughout the program.
- Assisted students with homework assignments, ensuring timely completion and improved comprehension of subject matter.
- Managed attendance records, ensuring accurate documentation of student participation in before and after school programs.
Server Manager
Film Cafe
04.2020 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Monitored server performance and provided feedback to enhance server delivery.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Strengthened data protection measures, implementing advanced encryption standards and access control mechanisms.
- Conducted regular server performance audits to identify and rectify potential bottlenecks, improving overall system efficiency.
- Streamlined processes through automation of routine tasks, increasing overall productivity.
- Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Liaised between servers and upper management to address issues and manage challenges.
Camp Counselor
YMCA
01.2020 - 12.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Supported campers' personal growth by providing consistent emotional and social support.
- Boosted camp morale, organizing entertaining and educational evening programs.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Developed and monitored budgets for recreational activities.
- Provided feedback and guidance to program participants regarding progress and development.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Education
Early Childhood Care And Education
Durham College
Oshawa, None06-2025
High School Diploma -
R.H. King Academy
Toronto, ON06-2020
Skills
- Activities supervision
- Documentation
- Attendance recordkeeping
- Policy analysis
- Team Leadership
- Team building
- Emotional awareness
- Disability Services
- First Aid Certification
- Behavioral Health
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Children's Program Worker
BGC Dovercourt
01.2023 - Current
Server Manager
Film Cafe
04.2020 - Current
Camp Counselor
YMCA
01.2020 - 12.2022
Early Childhood Care And Education
Durham College
High School Diploma -
R.H. King Academy
Similar Profiles
Gia Thinh LyGia Thinh Ly
3rd Year Nursing Intern at BGC Dovercourt Boys and Girls Club3rd Year Nursing Intern at BGC Dovercourt Boys and Girls Club
Grace MacIntoshGrace MacIntosh
Lifeguard at Dovercourt Recreation CentreLifeguard at Dovercourt Recreation Centre
Valentina RuizValentina Ruiz
Church Teacher at Dovercourt Baptist ChurchChurch Teacher at Dovercourt Baptist Church